Sr Software Configuration Analyst (ServiceNow)

CMS Energy, Corp.; Jackson, Northern (MI, KY); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with company match

Paid parental leave

Up to 13 paid Holidays

Paid time off

Educational Assistance Program

Job summary

Consumers Energy in Jackson, MI seeks a Sr Software Configuration Analyst (ServiceNow) to configure, optimize, and maintain vendor software like ServiceNow, OneStream, and PowerPlan. Onsite role requiring collaboration with business teams to align solutions with goals.

The role emphasizes architecture, integration, and continuous improvement across IT and HR workflows, with relocation support and a strong emphasis on an agile, collaborative environment.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field with 4+ years of experience in software configuration, development, testing, system administration, and/or maintenance.
• [OR] Associate's degree with 6+ years in the same area.
• [OR] High School Diploma/GED with 8+ years in the same area.

Responsibilities

• Develop scripts or software components within vendor‑provided solutions to perform advanced configuration tasks, enable automation, and implement system enhancements.
• Gather business and data requirements, evaluate solutions, and recommend software options that meet organizational goals.
• Lead architectural decisions and drive integration of COTS solutions into the existing tech stack.
• Identify opportunities for process automation to improve efficiency and reduce costs.
• Continuously improve COTS solution quality by applying best practices and innovations.
• Design and administer application systems using database management principles and data modeling.

Skills

ServiceNow configuration

SQL

Automation scripting

Vendor management

Communication

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

OneStream

PowerPlan

SQL databases

Job description

Sr Software Configuration Analyst (ServiceNow)

Location: JACKSON, MI, US

Company: Consumers Energy

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This position is onsite minimally 3 days a week at One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities

The Applications and Analytics team is at the heart of innovation, powering Michigan’s future by crafting cutting‑edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge!

We partner closely with business teams to uncover digital opportunities, prioritize high‑impact outcomes, and deliver trustworthy, user‑friendly technology. By embracing our CE Way principles—engaging on solutions, illuminating priorities, and minimizing waste—we build systems that are simple, helpful, and valuable. If you’re passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy!

The Sr. Software Configuration Analyst is responsible for configuring, maintaining, and optimizing generation‑related corporate vendor software solutions, including Commercial Off‑The‑Shelf (COTS) applications such as ServiceNow. This role includes making key architectural decisions, enhancing solution performance, and ensuring seamless integration with business processes. Strong collaboration and communication skills are essential to guide best‑practice adoption and continuously improve overall software quality.

Essential Duties and Responsibilities

• Develop scripts or software components within vendor‑provided solutions to perform advanced configuration tasks, enable automation, and implement system enhancements.
• Apply deep knowledge of business processes to gather business and data requirements, evaluate potential solutions, and recommend software options that meet organizational goals. Ensure vendor solutions align with business needs and integrate effectively with existing systems.
• Make significant architectural decisions and contribute to overall system design. Lead the integration of COTS solutions into the existing technology ecosystem, ensuring scalability, reliability, and long‑term sustainability.
• Identify opportunities for process automation and optimization to increase efficiency and reduce operational costs.
• Continuously improve COTS solution quality throughout the software lifecycle by incorporating emerging best practices and relevant innovations.
• Design and administer application systems using database management principles and methodologies, including data structures, data modeling, data warehousing, and transaction processing.
• May perform other duties as assigned.

Knowledge/Skills/Abilities

• Expert‑level scripting proficiency in languages relevant to COTS applications (e.g., OneStream – .NET, C#; PowerPlan – SQL; ServiceNow – SQL; Integrations – SQL; Visual Basic; or ABAP).
• Strong ability to coach, mentor, and teach others while leading technical components within product teams.
• Comprehensive understanding of business processes and enterprise software ecosystems, with the ability to influence both technical and business stakeholders.
• Skilled in vendor management and negotiation, including navigating technical and compliance constraints within vendor platforms.
• Strong analytical and problem‑solving abilities, with a demonstrated capability to assess challenges and refine technical approaches to improve solution outcomes.
• High attention to detail, ensuring all software configurations and solutions meet rigorous quality and performance standards.
• Ability to promote collaboration within teams and foster a culture of technical excellence and continuous learning.
• Excellent written and verbal communication skills that ensure clarity in technical discussions and alignment among stakeholders.
• Skilled ServiceNow Configuration Analyst with hands‑on experience across multiple ServiceNow modules to support, configure, and enhance enterprise IT and HR service workflows. The ideal candidate will work closely with business and technical stakeholders to design scalable solutions, optimize platform performance, and ensure best practices are followed throughout the ServiceNow ecosystem.

Education/Experience

• Bachelor's degree in Computer Science, IT, Engineering, or a related field with four (4) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
  • [OR] Associate's degree in Computer Science, IT, Engineering, or a related discipline with six (6) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
  • [OR] High School Diploma/GED with degree with eight (8) or more years of experience in software configuration, development, testing, system administration, and/or maintenance

Preferred Experience

One or more of the following skills will set you apart:

• Strong expertise in ServiceNow configuration, integration, and administration, with the ability to translate business requirements into effective technical solutions while maintaining platform stability and compliance
• ServiceNow HR and IT module experience
• ServiceNow System Administrator Certification

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co‑workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co‑workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

Job Segment: Sustainability, Computer Science, Testing, SQL, Database, Energy, Technology

Consumers Energy is an Equal Opportunity Employer, please review our Equal Employment Opportunity Policy, Family and Medical Leave Act, and Military Leave Allowance. CMS Energy endeavors to make https://careers.consumersenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our team at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. ACCOMMODATION NOTICE: Federal law and many state laws require employers to make accommodations to disabled applicants and employees where the accommodation does not impose an undue hardship on the employer. For those applicants seeking a position within the State of Michigan, a disabled individual needing accommodation for employment must notify the employer in writing within 182 days after the need is known or should have been known. Michigan law provides that failure of a Michigan employee to properly notify the employer will preclude any claim that the employer failed to accommodate the disabled individual. However, this does not waive an individual’s right under the Americans with Disabilities Act of 1990, as amended, which sets no time limit for requesting an accommodation nor does it require such accommodation in writing.