Resource Planner

CMS Energy, Corp.; Jackson, Northern (MI, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with company match

Paid parental leave

Up to 13 paid Holidays

Paid time off

Educational Assistance Program

Job summary

CMS Energy in Jackson, Michigan, is seeking a Resource Planner to develop a balanced monthly resource and workload plan that aligns with business objectives and performance targets. The role requires cross-functional collaboration with engineering, operations, finance, and supply chain to deliver accurate work plans and identify resource gaps.

The position reports onsite four days a week with one remote day, and relocation assistance is available for qualifying candidates.

Qualifications

• Bachelor's degree in Business, Engineering, Communications, or related field with 2+ years of experience in a call center or related environment that utilizes resource planning applications and methodologies.
• Associate’s degree with 4+ years of experience in a call center or applicable environment that utilizes resource planning applications and methodologies.
• High School Diploma/GED with 6+ years of experience in a call center or applicable environment that utilizes resource planning applications and methodologies.

Responsibilities

• Forecasting, scheduling, and aligning resources with work.
• May own or lead projects for the business unit.
• Monitor, report, and provide analysis and feedback on key performance indicators.
• Partner with managers and peers, as well as cross-functional stakeholders, to create, maintain, and leverage best practices and strategy optimization.
• Perform resource planning functions for the assigned business unit.

Skills

Analytical skills

Resource planning

Forecasting

Cross-functional collaboration

Data analysis

Written and verbal communication

Lean principles

Education

Bachelor's degree in Business, Engineering, Communications, or related field

Associate’s degree with 4+ years of experience

High School Diploma/GED with 6+ years of experience

Job description

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Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This position is based at the Miller Truck Facility in Jackson, Michigan . The role requires employees to report onsite four (4) days per week , with one (1) day per week eligible for remote work . The selected candidate must be within a commutable distance of Jackson or willing to relocate (a relocation package is available for those who qualify).

GENERAL SUMMARY OF JOB RESPONSIBILITIES

The Resource Planner is responsible for creating and communicating a balanced monthly resource and workload work plan that meets business objectives and performance targets. The Resource Planner provides plan information that is used to develop a predictable schedule and financial performance. This position is responsible for identifying and escalating any resource gaps within the assigned business unit. The role requires cross-functional collaboration with key stakeholders, including engineering, operations, finance, and supply chain, in order to develop accurate work plans and ensure delivery of those work plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Forecasting, scheduling, and aligning resources with work.
• May own or lead projects for the business unit.
• Monitor, report, and provide analysis and feedback on key performance indicators.
• Partner with managers and peers, as well as cross-functional stakeholders, to create, maintain, and leverage best practices and strategy optimization.
• Perform resource planning functions for the assigned business unit.

KNOWLEDGE/SKILLS/ABILITIES

• Analytical skills with a proven record of producing deliverables on time, on schedule, and as scoped.
• Clear understanding of resource planning tools.
• Critical thinking: ability to raise vital questions and problems, develop effective solutions, and make sound business decisions.
• Demonstrated experience in real-time service level management, forecasting staffing needs, and scheduling, providing information to stakeholders for making operational decisions.
• Experience in data analysis and decision-making as required by the business.
• Flexible and adaptable; high capacity to work in an evolving organization and establish new processes.
• Results-oriented; high capacity to achieve a high level of individual performance.
• Utilization of lean principles.
• Written and verbal communication skills with the ability to influence and implement change.

EDUCATION & EXPERIENCE

• Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.
• (OR) Associate’s degree with four (4) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.
• (OR) High School Diploma/GED with six (6) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

Job Segment:

Call Center, Supply Chain, Facilities, Data Analyst, Equity, Customer Service, Operations, Data, Finance

Consumers Energy is an Equal Opportunity Employer, please review our Equal Employment Opportunity Policy, Family and Medical Leave Act, and Military Leave Allowance. CMS Energy endeavors to make https://careers.consumersenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our team at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. ACCOMMODATION NOTICE: Federal law and many state laws require employers to make accommodations to disabled applicants and employees where the accommodation does not impose an undue hardship on the employer. For those applicants seeking a position within the State of Michigan, a disabled individual needing accommodation for employment must notify the employer in writing within 182 days after the need is known or should have been known. Michigan law provides that failure of a Michigan employee to properly notify the employer will preclude any claim that the employer failed to accommodate the disabled individual. However, this does not waive an individual’s right under the Americans with Disabilities Act of 1990, as amended, which sets no time limit for requesting an accommodation nor does it require such accommodation in writing.