Sr Site Reliability Engineer, Customer Systems

Apple Inc.; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Apple Inc. is seeking a Sr Site Reliability Engineer for their Customer Systems Team in Austin, Texas. This role involves innovating and architecting secure cloud infrastructure, troubleshooting system issues, and maintaining CI/CD pipelines alongside cross-functional teams.

The ideal candidate will have 5+ years of experience with cloud infrastructure, Kubernetes deployment, and strong scripting skills in Python or Shell. Apple prides itself on diversity and inclusion, making it an excellent workplace for innovation.

Qualifications

• 5+ years of experience in resilient, large-scale, low latency cloud infrastructure design.
• 3+ years of experience deploying/managing Kubernetes using Helm.
• Experience with Shell Scripting, Python, or Ansible.
• Experience in monitoring with Splunk, Grafana, Prometheus.
• Deep understanding of networking protocols like DNS, TCP, HTTP/HTTPS.

Responsibilities

• Innovate and architect highly available, scalable, secure infrastructure.
• Troubleshoot application specific, network, system, and performance issues.
• Build and maintain CI/CD infrastructure for software engineering teams.
• Collaborate with engineers to define and analyze non-functional technical requirements.

Skills

Kubernetes deployment and management

Shell Scripting

Python

Splunk

Grafana

Prometheus

TCP/IP networking protocols

Education

Bachelor's or Master's in Computer Science

Tools

Ansible

Cassandra

MongoDB

Couchbase

AWS S3

ArgoCD

Job description

Sr Site Reliability Engineer, Customer Systems

Austin, Texas, United States Software and Services

Imagine what you could do here. Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re motivated by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, we'd love to hear from you!

Description

The Customer Systems Team is looking for an experienced Site Reliability Engineer. In this role you will design, build and deliver highly scalable, reliable, secure cloud infrastructure which powers the applications and services used by Apple’s customers every day. You will work closely with cross functional teams, business leaders and other partners across Apple to implement new solutions. If infrastructure as code, automation and intelligent monitoring excites you then this is the job for you. In this highly visible position, you will:

Responsibilities

• Innovate, architect, build, and document highly available, scalable, reliable secure Infrastructure
• Troubleshoot application specific, network, system & performance issues
• Build and maintain CI/CD infrastructure to enable fast delivery cycles for software engineering teams
• Envision and build automation tools to deliver infrastructure services reliably and in a repeatable fashion
• Collaborate with other site reliability engineers, software engineers, quality engineers, to gather, define, and analyze non-functional/technical requirements

Minimum Qualifications

• 5+ years of experience in designing and building resilient, large-scale, low latency, cloud and on-prem Infrastructure including Compute, Storage, and Network
• 3+ years of experience with deploying/managing Kubernetes using Helm
• Experience with Shell Scripting, Python, or Ansible
• Experience in monitoring using Splunk, Grafana, Prometheus, Alertmanager
• Deep understanding of networking protocols: DNS, TCP, HTTP/HTTPS
• Experience in setting up and managing CI/CD pipelines
• Bachelor's or Master's in Computer Science or equivalent experience

Preferred Qualifications

• Excellent problem solving, critical thinking, and interpersonal skills
• Good communication skills to collaborate with distributed teams
• Experience with Cassandra, MongoDB, Couchbase databases, AWS S3 or similar storage technologies
• Experience in deploying, monitoring and supporting java applications
• Experience with ArgoCD and GitOps model
• Experience in defining, monitoring and achieving key operational metrics like MTTR and SLO
• Experience with GenAI tools in workflow automation for infrastructure management
• Ability to learn new technologies in a short time

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant