Sr Site Reliability Engineer

HealthEquity; United States; Remote; USD 121,000 - 157,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

401(k) match

Paid parental leave

Gym and fitness reimbursement

Education and tuition assistance

Wellness program incentives

Job summary

HealthEquity is seeking an accomplished Senior Site Reliability Engineer to own production reliability for key services, drive architecture for resilience, and mentor teams. You will shape incident handling, SLOs, and on-call practices while applying AI to improve debugging, automation, and operational insights.

The role is remote, with onboarding activities at HealthEquity’s Trailhead program. Strong experience in cloud-native designs, high-availability systems, and incident management is

Qualifications

• 8+ years of experience in SRE, infrastructure ownership or related disciplines.
• Advanced troubleshooting of distributed systems and performance tuning.
• Experience with cloud platforms and tooling (Azure, Terraform, Kubernetes/AKS).
• Experience with CI/CD pipelines (Azure DevOps, GitHub Actions).
• Experience with observability, monitoring, and incident management (Dynatrace, PagerDuty).
• Applying AI/ML tools to improve debugging, automation or insights.
• Strong coding/scripting skills (Python, PowerShell, Go, Bash).
• Independent ownership of SRE decisions, incident management, and reliability.

Responsibilities

• Lead reliability improvements for critical services and influence teams on best practices.
• Drive complex reliability initiatives, including root cause analysis and corrective actions.
• Design resilient, scalable systems with observability and recovery strategies.
• Participate in architecture reviews for operational scalability and resilience.
• Own SLOs, incident quality and production health across platforms.
• Balance delivery speed with risk and enhance operational controls.
• Mentor engineers in reliability engineering practices.

Skills

SRE ownership

Distributed systems

Cloud platforms

CI/CD pipelines

Observability

AI for debugging

Python scripting

Incident management

High availability

Leadership mentoring

Education

Degree in CS/IT/Engineering (plus)

Tools

Azure

Terraform

Kubernetes/AKS

Dynatrace

PagerDuty

GitHub Actions

Azure DevOps

Job description

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.

Come be part of remarkable.

How you can make a difference

As a Senior Site Reliability Engineer at HealthEquity, you'll play a critical role in ensuring the platforms our members depend on remain reliable, resilient, and secure. Millions of people trust HealthEquity to manage their HSAs, FSAs, HRAs, and other benefits — and the systems behind that experience need to be available when members need them most, whether that’s during open enrollment, tax season, or a routine claim submission. You'll own operational readiness for key services, drive reliability initiatives that reduce risk and toil across teams, and serve as a technical leader whose decisions directly shape the stability and scalability of our platforms.

What You’ll Be Doing

• Leading reliability improvements for critical services and influencing adjacent teams on production best practices
• Independently driving complex reliability initiatives, including root cause resolution and long-term corrective actions
• Designing resilient, scalable systems with appropriate failure handling, observability, and recovery strategies
• Actively participating in architecture reviews to ensure operational scalability and service resilience
• Owning service-level operational readiness, SLOs, and incident quality for key platforms or services
• Strengthening operational controls while balancing delivery speed and risk
• Applying AI to improve debugging, automation, and operational insights — while modeling effective and responsible use for others
• Mentoring engineers and helping elevate team capability in reliability engineering practices
• Influencing team practices and coordinating effectively during incidents and cross-functional operational events
• Participating in on-call as needed, owning production health and SLOs, and improving reliability and MTTR across teams

What You Will Need To Be Successful

• 8+ years of experience with complex production ownership in SRE, infrastructure engineering, or related disciplines
• Advanced proficiency in distributed systems troubleshooting and performance tuning
• Experience with cloud infrastructure platforms and tooling (Azure, Terraform, Kubernetes/AKS, or equivalent)
• Experience with CI/CD pipelines (Azure DevOps, GitHub Actions, or equivalent)
• Experience with observability, monitoring, and incident management tools (Dynatrace, PagerDuty, or equivalent)
• Experience applying AI/ML tools to improve debugging, automation, or operational insights (e.g., anomaly detection, automated root cause analysis, AI-assisted coding tools)
• Strong coding/scripting skills in Python, PowerShell, Go, Bash, or similar languages, with the ability to mentor others in software reliability best practices
• Demonstrated ability to independently own service-level reliability decisions, incident management, and operational excellence
• Deep expertise in cloud-native architectures, high-availability systems, and fault-tolerant design patterns
• Experience analyzing complex systems holistically and making data-driven decisions to improve uptime and performance
• Degree in Computer Science, Information Technology, Engineering, or related field a plus, but not required

This is a remote position.

Salary Range

$120500.00 To $157000.00 / year

Benefits & Perks

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent c are FSA match
• Uncapped p aid t ime o ff
• Paid p arental l eave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing e ducation& t uition a ssistance
• Gym and f itness r eimbursement
• Wellness p rogram incentives

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process.

Why work with HealthEquity

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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