Sr Site Reliability Engineer

HealthEquity, Inc.; Mission, Northern (TX, KY); Hybrid; USD 121,000 - 157,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

401(k) match

Uncapped PTO

Job summary

HealthEquity, Inc. — a remote Senior Site Reliability Engineer role focused on reliability, observability, and scalable systems for healthcare platforms. You will drive SRE practices, own SLOs, and lead incident response across services.

The role emphasizes mentoring, architecture reviews, and applying AI-driven insights to improve debugging and automation, with onboarding through a Trailhead program.

Qualifications

• 8+ years of experience with production ownership in SRE or related
• Advanced proficiency in distributed systems troubleshooting
• Experience with cloud platforms and tooling (Azure, Kubernetes/AKS) and CI/CD pipelines

Responsibilities

• Own service readiness, SLOs, and incident quality for key platforms
• Lead complex reliability initiatives including root cause analysis
• Design resilient, scalable systems with observability and failover
• Participate in architecture reviews for scalability and resilience
• Mentor engineers in reliability practices
• Maintain on-call readiness and improve MTTR

Skills

SRE ownership

Distributed systems

Cloud platforms

CI/CD pipelines

Observability

AI in ops

Python/Go

Incident management

Architecture reviews

Mentoring

Education

CS/IT/Engineering degree a plus

Tools

Dynatrace

PagerDuty

Azure DevOps

GitHub Actions

Kubernetes/AKS

Terraform

Job description

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable.

Overview

How you can make a difference

As a Senior Site Reliability Engineer at HealthEquity, you'll play a critical role in ensuring the platforms our members depend on remain reliable, resilient, and secure. Millions of people trust HealthEquity to manage their HSAs, FSAs, HRAs, and other benefits — and the systems behind that experience need to be available when members need them most, whether that's during open enrollment, tax season, or a routine claim submission.

You'll own operational readiness for key services, drive reliability initiatives that reduce risk and toil across teams, and serve as a technical leader whose decisions directly shape the stability and scalability of our platforms.

What you’ll be doing

• Leading reliability improvements for critical services and influencing adjacent teams on production best practices
• Independently driving complex reliability initiatives, including root cause resolution and long-term corrective actions
• Designing resilient, scalable systems with appropriate failure handling, observability, and recovery strategies
• Actively participating in architecture reviews to ensure operational scalability and service resilience
• Owning service-level operational readiness, SLOs, and incident quality for key platforms or services
• Strengthening operational controls while balancing delivery speed and risk
• Applying AI to improve debugging, automation, and operational insights — while modeling effective and responsible use for others
• Mentoring engineers and helping elevate team capability in reliability engineering practices
• Influencing team practices and coordinating effectively during incidents and cross-functional operational events
• Participating in on-call as needed, owning production health and SLOs, and improving reliability and MTTR across teams

What you will need to be successful

• 8+ years of experience with complex production ownership in SRE, infrastructure engineering, or related disciplines
• Advanced proficiency in distributed systems troubleshooting and performance tuning
• Experience with cloud infrastructure platforms and tooling (Azure, Terraform, Kubernetes/AKS, or equivalent)
• Experience with CI/CD pipelines (Azure DevOps, GitHub Actions, or equivalent)
• Experience with observability, monitoring, and incident management tools (Dynatrace, PagerDuty, or equivalent)
• Experience applying AI/ML tools to improve debugging, automation, or operational insights (e.g., anomaly detection, automated root cause analysis, AI-assisted coding tools)
• Strong coding/scripting skills in Python, PowerShell, Go, Bash, or similar languages, with the ability to mentor others in software reliability best practices
• Demonstrated ability to independently own service-level reliability decisions, incident management, and operational excellence
• Deep expertise in cloud-native architectures, high-availability systems, and fault-tolerant design patterns
• Experience analyzing complex systems holistically and making data-driven decisions to improve uptime and performance
• Degree in Computer Science, Information Technology, Engineering, or related field a plus, but not required

#LI-Remote

This is a remote position.

Salary Range

$120500.00 To $157000.00 / year

Benefits & Perks

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision

• HSA contribution and match

• Dependent care FSA match

• Uncapped paid time off

• Paid parental leave

• 401(k) match

• Personal and healthcare financial literacy programs

• Ongoing education& tuition assistance

• Gym and fitness reimbursement

• Wellness program incentives

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process.

Why work with HealthEquity

HealthEquity has a vision thatby2030 we will make HSAs as wide-spread and popular as retirement accounts.Weare passionate about providing a solution that allows American families to connecthealth and wealth. Join us and discover a work experience where the person is valued more than the position.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit ourCareers page.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.