Sr. Site Reliability Engineer

AppFolio; Santa Barbara (CA); Remote; USD 138,000 - 173,000; Full time

Job summary

Join a pioneering company in the real estate tech industry, where you'll play a crucial role in enhancing infrastructure reliability and service quality. This position offers the chance to work with cutting-edge technologies such as AWS and Kubernetes, while collaborating with talented teams passionate about innovation. You'll help develop scalable systems that empower businesses and improve customer experiences. If you're looking for a role that combines technical expertise with the opportunity to make a significant impact, this is the perfect fit for you. Embrace a culture that values growth, learning, and collaboration in a flexible work environment.

Benefits

Flexible work environment

Growth opportunities

Coaching and mentorship

Comprehensive benefits package

Qualifications

• Experience with Infrastructure as Code and cloud technologies.
• Strong coding background with a focus on performance and reliability.

Responsibilities

• Build and improve infrastructure reliability and observability.
• Collaborate with engineering teams to enhance service quality.

Skills

Diagnosing performance issues

Service Level Indicators and Objectives

Strong coding skills

Communication skills

Team collaboration

Education

Bachelor’s degree

5+ years of industry experience

Tools

Terraform

Kubernetes

Amazon Web Services (AWS)

Go

Ruby

Python

Job description

Software Engineering - Web Operations

Remote - San Francisco, CA, Dallas, Texas, Santa Barbara, California, San Diego, California, Remote - Denver, CO, Remote - Atlanta, GA, Remote - Chicago, IL, Remote - Washington DC, United States

We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.

What You’ll Do

You will be helping to build common infrastructure as well as improve the reliability, quality of services, and overall observability patterns. Along with your team, you’ll ensure all aspects of our shared product spaces have a plan to address any opportunities for exception reporting, capacity planning, monitoring and alerting, backups, runbooks, configuration management, DDoS protection, infrastructure as code, and disaster recovery. You’ll collaborate or embed with engineering teams, helping them to improve the reliability and quality of their services and infrastructure as we look to support the business success of AppFolio.

You’ll be a member of the team that provides reliable, scalable infrastructure for key components of the AppFolio Real Estate Platform. You’ll help build the future of reliable, critical services, and support the rapid and sustainable growth of new features.

What We’re Looking For

This is a great opportunity for someone who enjoys supporting teams, helping them become more self-sufficient, and building reliable, simple systems. This position will require on-call responsibilities. Lastly, you have strong communication skills and enjoy working on a team that values openness, integrity, ownership, and attention to detail.

Must-Haves

1. Experience developing Service Level Indicators and Service Level Objectives for the above systems.
2. Proven ability to diagnose and monitor performance and reliability issues across the stack: relational databases, web servers, networking, OS, containers, load balancers, etc. You’ll chase down performance problems and uncover root causes of system failures.
3. Strong coding background: you’ve written code to perform critical tasks or in production. The exact language doesn’t matter, though we give bonus points for Go, Ruby, or Python.
4. Expertise with Infrastructure as Code (Terraform, CloudFormation, Pulumi, etc.)
5. Expertise with Kubernetes or other container orchestration tooling and technology patterns.
6. Experience with Amazon Web Services (commonly EKS, RDS Aurora, Lambda, S3, EBS, Route53, DynamoDB, and VPCs).
7. Bachelor’s degree and at least 5 years of industry experience, or equivalent work experience.

Ways To Stand Out From The Crowd

Mastery experience with some areas of our tech like Ruby on Rails, Kubernetes, MySQL, Linux, container orchestration, Networking, etc.

The base salary that we expect to pay for this role is $138,400-$173,000. The actual base salary for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it.