Sr. ServiceNow Developer / Platform Engineer

Client Staffing Solutions; Reston (VA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Stock options

Bonus

Employee stock purchase plan

Comprehensive benefits

Job summary

A Senior Engineer - ServiceNow Platform role in Reston, VA requires guiding platform design and enterprise delivery for a globally recognized firm. You will lead architecture, execution, and governance of ITSM, ITAM, SecOps, and GRC modules while mentoring engineers and aligning with business goals.

This hybrid position offers collaboration with IT, Security, Engineering, and Finance teams, plus relocation support and a path to advanced platform innovations in a flexible work model.

Qualifications

• Bachelor's degree in IT, Business, or related field.
• 10+ years of experience with ServiceNow platform development (ITSM/ITAM/CMDB).
• Experience leading technical teams through large-scale projects.
• Strong architecture and design skills for ServiceNow implementations.
• Proficiency with scripting in ServiceNow, including workflows and integrations.

Responsibilities

• Lead overall design of the ServiceNow platform.
• Collaborate with stakeholders to implement innovative ServiceNow solutions.
• Define platform roadmaps ensuring scalability, performance and compliance.
• Drive end-to-end ServiceNow implementations across ITSM, ITAM, SecOps, GRC, and more.
• Mentor ServiceNow engineers and guide cross-functional teams.

Skills

ServiceNow

Leadership

Architecture & Design

Stakeholder Engagement

DevOps Awareness

Education

Bachelor's degree in IT/Business/related field

Tools

ServiceNow

APIs

Integration Hub

Spokes

Python

Perl

Job description

IMPACT: The Senior Engineer - ServiceNow Platform role will involve overall platform implementation, driving innovation, ensuring system optimization, and be responsible for solution design for platform delivery. Ideal candidates demonstrate strong leadership, architecture and development skills to guide technical teams and business stakeholders.

COMPANY: A $1.5B+ globally recognized, publicly traded company with a long-standing presence in internet infrastructure and cybersecurity.

OFFERED:

At this company, you will enjoy competitive perks like stock options, bonuses, employee stock purchase plan and comprehensive benefits, all while collaborating with top-tier professionals in a dynamic environment. Join a global team where you will make a direct impact on security and innovation. With a hybrid, flexible work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society.

This is an excellent place for an IT professional to work and live.

The area was master-planned to balance work, life, and nature, and it offers parks, lakes, and trails, great schools, a walkable town center with shops, restaurants, and entertainment and access to the Metro Silver Line for easy commuting into D.C.

LOCATION:

Reston, VA. This is a flexible hybrid (2x/wk in office) role. Must reside within a reasonable commute to Reston, VA (preferred) or motivated to relo to the area from within the USA, PRIOR to joining (with company assistance).

AREAS of RESPONSIBILITY

• Platform Strategy (ServiceNow)
• ServiceNow Implementation & Optimization
• Leadership
• Stakeholder Engagement & Communication
• Continuous Improvement

HOW YOU WILL CONTRIBUTE

• Lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry and technical best practices
• Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform
• Define platform roadmaps, by ensuring scalability, performance, stability, and audit compliance
• Lead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilities
• Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules
• Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards
• Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs
• Manage the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders
• Understanding of Dev/Ops in regard to ServiceNow automations
• Provide process governance and technical best practices
• Offer mentorship and guidance for a team of ServiceNow engineers
• Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success
• Meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision maker
• Engage with executive leadership and management to understand business objectives, providing solutions that deliver tangible value and measurable outcomes
• Coordinate with ServiceNow team management to ensure clear communication regarding project status, challenges, and milestones
• Establish technical governance and best practices to continuously improve platform performance and operational efficiency
• Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform
• Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems

IDEAL PROFILE

• 10+ years of experience with ServiceNow platform development, including deep technical expertise in ITSM, ITAM & CMDB. Additional experience with ITOM, SecOps and GRC is a plus.
• Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Request Management processes.
• Adept at gathering requirements and designing solutions that utilize built in ServiceNow functionality where possible, to deliver the desired functionality.
• Strong knowledge of architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations.
• Proven experience leading technical teams through the entire project lifecycle on large-scale projects, while providing process governance.
• Highly-skilled with scripting languages in the context of ServiceNow platform development and Service Portal.
• Experience integrating ServiceNow with external systems via APIs, Integration Hub and Spokes.
• Demonstrate an understanding of how brining in or not bringing in particular attributes will impact functionality.
• Experience with Agile, Scrum and Kanban development methodologies.
• Demonstrated ability to mentor technical teams, ensuring a collaborative and high-performance culture.
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders.
• Experience in Perl and Python programming in Linux environment is a plus.
• Must reside within a reasonable commute to Reston, VA (highly preferred) or motivated to relo to the area PRIOR to joining. Neither remote nor delayed relocation are an option.

CERTIFICATIONS (having some of these is highly preferred):

• ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL v3/v4 certification
• Certified Technical Architect (CTA)

EDUCATION:

Bachelor's degree in IT, Business, or related field preferred or equivalent work experience

WORK AUTHORIZATION:

US Citizen/Green Card holder only. Company unable to offer sponsorship at this time.