Sr. Service Manager

STYL Residential; Duluth (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Training & development

401k with company match

Flexible spending accounts

Medical benefits

Dependent care benefits

Parking

Job summary

STYL Residential is seeking a Sr. Service Manager to lead a team of Technicians and manage maintenance operations at a 400+ unit community in Duluth, GA. The role focuses on fixing and troubleshooting equipment, completing unit turns, and delivering top-notch resident service.

The ideal candidate has 5+ years in residential maintenance, EPA Type I/II and CPO certifications, and strong leadership with vendor and budget coordination in a fast-growing portfolio.

Qualifications

• 5+ years of experience in maintenance service for residential communities or related trade.
• EPA Type I and II certification required.
• CPO certification required.
• Use of general maintenance equipment (hand tools, ladders, refrigerant recovery units, etc.).
• Renovation experience preferred.
• Valid driver’s license and reliable transportation may be required.

Responsibilities

• Ensure all service requests and repairs are made correctly and in a timely manner.
• Maintain cleanliness of exterior buildings and parking areas.
• Vendor management and other duties.
• Perform routine maintenance and inspections of equipment.
• Maintain an organized, clean and safe work area.
• Monitor inventory of parts and supplies at appropriate levels.
• Ensure adherence to safety and hazard communications programs, policies, and procedures.
• Maintain superior customer service with residents.
• Communicate effectively and professionally with residents, associates, vendors, and supervisors.
• Work with Maintenance team to implement an effective preventative maintenance program.
• Assist property manager in creation and achievement of budgeted expectations.
• Train and develop property technicians on all property systems.
• Ensure building emergencies are handled promptly.
• Attend and participate in technical training programs to maintain personal skill level.
• Perform other tasks or duties as assigned.

Skills

Maintenance management

Leadership

Communication

Vendor management

Equipment operation

Education

EPA Type I/II certification

CPO certification

Tools

Property management software

Job description

STYL Residential is looking to hire a Sr. Service Manager to apply outstanding leadership and technical skill at our community in Duluth, GA.

About Us

STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at STYL is about putting the customer first to create communities that deliver the best value, product and experience.

STYL offers opportunities for career advancement and professional development within a fast-growing portfolio of properties that span across the country, from the East coast to the West. We set high standards and provide our team members with the tools to be successful and perform at their best. If you are a team player that is looking to learn and advance your career, come work with STYL!

Job Summary

We are looking for a hardworking individual who is looking to advance their career in maintenance services with a fast-growing company. Sr. Service Managers are accountable for a team of Technicians and the maintenance and administrative operations of the property. The Sr. Service Manager responsibilities include fixing and troubleshooting equipment, completing unit turns, and assisting the community and your team in maintaining the highest standard of customer service. Must have experience managing properties with over 400 units.

Essential Job Functions

• Ensure all service requests and repairs are made correctly and in a timely manner
• Maintain cleanliness of exterior buildings and parking areas
• Vendor management and other duties
• Perform routine maintenance and inspections of equipment
• Maintain an organized, clean and safe work area
• Monitor inventory of parts and supplies are at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies, and procedures
• Maintain superior customer service with residents
• Communicate effectively and professionally with residents, fellow associates, vendors, and supervisors
• Work with the Maintenance team to maintain and implement an effective preventative maintenance program
• Assists property manager in creation and achievement of budgeted expectations
• Responsible for the training and development of property technicians on all property systems
• Ensure all building emergencies are handled in a timely manner
• Attend and participate in technical training programs to maintain personal skill level
• Perform other tasks or duties as assigned

Education and Experience

• 5 or more years of experience in maintenance service for residential communities, other building maintenance or related trade is required
• EPA certification Type I and II is required
• CPO certification is required
• Use of general maintenance equipment is required, including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
• Renovation experience is preferred
• A valid Driver’s License and reliable transportation may be required based upon specific property needs

Who We Are Looking For

• Well organized, detail oriented and efficient
• Ability to meet deadlines which may include late hours and weekends as needed
• Ability to respond to on-call, after-hour emergency service; on-call staff required to live within a minimum distance to the community for efficient response time
• Ability to manage maintenance operations using property management software
• Excellent written and verbal communication skills
• Must be highly motivated and able to work independently
• Ability to prioritize and multi-task

Physical Requirements

• Hands-on repair and maintenance work constitute majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit

What We Offer

We invest in our people because we believe in our people. We offer training and development, robust employee benefits, 401k contribution and matching, flexible spending program for transit, medical, dependent care and parking. Maternity and paternity leave, PTO & holidays, we offer a clear path for career advancement with a portfolio that continues to grow nationwide.

Equal Employment Opportunity

Our company is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.