Service Manager

STYL Residential; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Training & development

401k matching

Flexible spending program

Maternity and paternity leave

PTO & holidays

Job summary

STYL Residential is seeking a Service Manager in Charlotte, NC to lead a team of Technicians and oversee maintenance operations of the property.

The role focuses on repairs, unit turns, budgeting support, and delivering high levels of customer service to residents. The ideal candidate has extensive maintenance experience and EPA Type I/II certification, plus strong communication and leadership abilities.

Qualifications

• Must be well organized, detail oriented and efficient.
• Ability to meet deadlines which may include late hours and weekends as needed.
• On-call readiness with proximity to community for rapid response.
• Ability to manage maintenance operations using property management software.

Responsibilities

• Ensure all service requests and repairs are made correctly and promptly.
• Perform final quality-control inspections of unit turns and vendor work.
• Review maintenance invoices and document purchases and expenses per procedures.
• Maintain cleanliness of exterior buildings and parking areas.
• Vendor management and other duties as assigned.
• Perform routine maintenance and inspections of equipment.
• Maintain organized, safe work area.
• Monitor inventory levels of parts and supplies.
• Ensure adherence to safety programs and procedures.
• Maintain superior customer service with residents.
• Communicate professionally with residents, associates, vendors, and supervisors.
• Work with Maintenance team on preventative maintenance program.

Skills

Well organized

Detail oriented

Efficient

Ability to meet deadlines

On-call readiness

Communication skills

Independent work

Multi-tasking

Education

EPA Type I & II Certification

Job description

STYL Residential is looking to hire a Service Manager to apply outstanding leadership and technical skill at our community in Charlotte, NC.

About Us

STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at STYL is about putting the customer first to create communities that deliver the best value, product and experience.

STYL offers opportunities for career advancement and professional development within a fast-growing portfolio of properties that span across the country, from the East coast to the West. We set high standards and provide our team members with the tools to be successful and perform at their best. If you are a team player that is looking to learn and advance your career, come work with STYL!

Job Summary

We are looking for a hardworking individual who is looking to advance their career in maintenance services with a fast-growing company. Service Managers are accountable for a team of Technicians and the maintenance and administrative operations of the property. The Service Manager responsibilities include fixing and troubleshooting equipment, completing unit turns, and assisting the community and your team in maintaining the highest standard of customer service.

Essential Job Functions

• Ensure all service requests and repairs are made correctly and in a timely manner
• Perform final quality-control inspections of completed unit turns and vendor work to ensure company standards are met.
• Review maintenance invoices and accurately document property purchases, vendor expenses, and completed work in accordance with company procedures.
• Maintain cleanliness of exterior buildings and parking areas
• Vendor management and other duties
• Perform routine maintenance and inspections of equipment
• Maintain an organized, clean and safe work area
• Monitor inventory of parts and supplies are at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies, and procedures
• Maintain superior customer service with residents
• Communicate effectively and professionally with residents, fellow associates, vendors, and supervisors
• Work with the Maintenance team to maintain and implement an effective preventative maintenance program
• Assists property manager in creation and achievement of budgeted expectations
• Responsible for the training and development of property technicians on all property systems
• Ensure all building emergencies are handled in a timely manner
• Attend and participate in technical training programs to maintain personal skill level
• Perform other tasks or duties as assigned

Education and Experience

• 5 or more years of experience in maintenance service for residential communities, other building maintenance or related trade is required
• Working knowledge of HVAC, plumbing, electrical, appliances, and smart-home/access-control systems is required
• EPA certification Type I and II is required
• Use of general maintenance equipment is required, including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
• Renovation experience is preferred
• A valid Driver’s License and reliable transportation may be required based upon specific property needs

Who We Are Looking For

• Well organized, detail oriented and efficient
• Ability to meet deadlines which may include late hours and weekends as needed
• Ability to respond to on-call, after-hour emergency service; on-call staff required to live within a minimum distance to the community for efficient response time
• Ability to manage maintenance operations using property management software
• Excellent written and verbal communication skills
• Must be highly motivated and able to work independently
• Ability to prioritize and multi-task

Physical Requirements

• Hands-on repair and maintenance work constitute majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit

What We Offer

We invest in our people because we believe in our people. We offer training and development, robust employee benefits, 401k contribution and matching, flexible spending program for transit, medical, dependent care and parking. Maternity and paternity leave, PTO & holidays, we offer a clear path for career advancement with a portfolio that continues to grow nationwide.

Equal Employment Opportunity

Our company is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.