Sr Service Engineer Midwest - Central US

C01 Carrier Corporation; West Palm Beach (FL); Hybrid; USD 96,000 - 192,000; Full time

Job summary

Carrier Global Corporation is seeking a Senior Service Engineering professional to maintain communications with key customers and field teams, perform highly complex diagnostics, and prepare reports for senior leadership. The role will cover the Midwest and Central US, requiring strong technical knowledge and customer-facing skills.

The candidate will lead diagnostic procedures, communicate findings to stakeholders, and contribute to continuous improvement initiatives within a fast-paced

Qualifications

• High School Diploma or GED is required.
• 5+ years of HVAC experience in a technical support role.
• 1+ years of experience with the Microsoft Office Suite.
• Ability to pass an MVR with a clean and valid driver’s license.

Responsibilities

• Maintains effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
• Maintains frequent contact with key customers which requires tact and courtesy.
• Acts as the expert in product knowledge/subject matter.
• Performs highly complex diagnostic procedures.
• Prepares reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
• Communicates technical information to technical/non-technical stakeholders including senior leadership.
• Keeps key customers and field teams informed on outstanding issues and recommends system enhancements, upgrades, or repairs.

Skills

HVAC knowledge

Technical support

Problem solving

Team coordination

Education

High School Diploma or GED

Bachelor’s Degree in Mechanical/Electrical/Construction

Tools

Microsoft Office Suite

Job description

About Carrier

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this Role

Senior Service Engineering professional with deep knowledge and highly developed technical expertise. Maintains effective communication and frequent contact with key customers and field team members, performs highly complex diagnostic procedures, and prepares reports for the senior leadership team. Communicates technical information to key stakeholders and keeps key customers and field team members up to date on outstanding issues.

Will Cover Midwest and Central US

Key Responsibilities

• Maintains effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
• Maintains frequent contact with key customers which requires a high degree of tact and courtesy.
• Acts as the expert in product knowledge/subject matter.
• Performs highly complex diagnostic procedures.
• Prepares reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
• Communicates technical information to technical/non-technical stakeholders including senior leadership.
• Ensures that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.

Required Qualifications

• High School Diploma or GED
• 5+ years of experience in the HVAC industry in a technical support role.
• 1+ years of experience with the Microsoft Office Suite
• Ability to pass an MVR with a Clean and valid driver's license

Preferred Qualifications

• Bachelor’s Degree from a recognized college or university in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC.
• Ability to lead and motivate teams.
• Strong problem solving, planning, and management skills.
• Ability to read and understand the scope of work.
• Exceptional written and verbal communication skills.
• Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
• A true team player who has the customer's best interests first and foremost

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 27 August 2026

Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We're constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world's first choice in security, shipping and HVAC technology.