Sr. SCRUM Master - Operational Support

Ladders; United States; Remote; USD 128,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Full flex work weeks

Paid Family Leave up to 160 hours

Disability and life insurance

Job summary

Ladders is seeking a Sr. SCRUM Master - Operational Support to guide Agile execution in a 24/7 production/incident-driven environment. You will partner with Product Owners, stakeholders, and support teams to improve coordination, transparency, and delivery during high-pressure incidents.

The role emphasizes strong facilitation, stakeholder management, and continuous improvement, with remote-US teams and a compensation range of 128k–173k annually.

Qualifications

• 8+ years of experience in Agile development and operations/support.
• Strong knowledge of Agile Framework, SAFe, and Scrum.
• Experience leading or working with a 24/7 production support team.
• Excellent problem-solving and communication during incidents.

Responsibilities

• Establish operational goals for a 24/7 support team aligned with program objectives.
• Coach the team and Product Owners on Agile practices tailored to incident-driven work.
• Manage stakeholder expectations regarding incident response and maintenance activities.
• Lead coordination during high-severity incidents, ensuring timely communication.
• Facilitate daily standups and retrospectives to promote continuous improvement.
• Maintain visibility of incidents and operational tasks using JIRA and other tools.
• Identify and escape risks impacting incident resolution and operational performance.

Skills

Agile methodologies

SAFe

Scrum

Incident management

Stakeholder communication

Tools

JIRA

Job description

For our client, we are seeking a Sr. SCRUM Master - Operational Support to join the team of a leader in the Information Technology space. This role will guide Agile execution within a 24/7 operational support environment, helping teams stay aligned on incident response, maintenance work, and continuous improvement. You will partner closely with Product Owners, stakeholders, and support teams to improve coordination, transparency, and delivery during high-pressure situations. The position also calls for strong facilitation skills to keep operational work moving efficiently while supporting broader program objectives.

Location:

Remote - US based candidates only, no visa sponsorship available

Compensation:

$128,039 – $173,229 annually

Responsibilities

• Establish operational goals for a 24/7 support team aligned with program objectives.
• Coach the team and Product Owners on Agile practices tailored to incident-driven work.
• Manage stakeholder expectations regarding incident response and maintenance activities.
• Lead coordination during high-severity incidents, ensuring timely communication.
• Facilitate daily standups and retrospectives to promote continuous improvement.
• Maintain visibility of incidents and operational tasks using JIRA and other tools.
• Identify and escape risks impacting incident resolution and operational performance.

Qualifications

• 8+ years of experience in Agile development and operations/support environments.
• Strong knowledge of Agile Framework, Scaled Agile Framework (SAFe), and Scrum processes.
• Experience leading or working with a 24/7 production support team.
• Proven ability to manage multiple projects in high-pressure situations.
• Excellent problem-solving and communication skills, especially during incidents.

Benefits

• Variety of medical, dental, and vision plan options.
• 401(k) plan with company match and flexible contribution options.
• Full flex work weeks and various paid time off plans.
• Paid Family Leave program offering up to 160 hours of paid leave.
• Short- and long-term disability benefits, life insurance, and critical illness coverage.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.