Sr. Scheduling Coordinator

JPS Health Network; Fort Worth (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

JPS Health Network seeks a Sr. Scheduling Coordinator to manage schedules for 50+ providers, supporting a patient- and family-centered care model.

The role involves training staff, resolving complex scheduling issues, and maintaining scheduling templates with emphasis on confidentiality and service excellence.

Qualifications

• High School Diploma, GED, or equivalent.
• 2+ years of customer service experience.
• 2+ years of scheduling multi-provider departments or clinics for clinic services.

Responsibilities

• Trains clinic staff on scheduling template usage and acts as a resource for colleagues with less experience.
• Solves complex scheduling issues involving moving multiple providers to obtain optimal clinic coverage.
• Provides input into the development of operating procedures for the department.
• Runs reports regarding scheduling and paid time off (available/used).
• Coordinates master clinic schedule with Providers, Practice Managers, and Department Administrator.
• Keeps supervisor informed of provider scheduling issues.
• Defines duration (units of time) for all activity types per each clinic’s Medical Director.
• Creates standard templates for all Clinic Service Resources (time of first and last appointment, number of patients to be scheduled per resource, days of operation; add schedule period and activate schedule).
• Provides maintenance of existing resources and templates (standard and/or daily).
• Provides next available resource appointments weekly to the Practice Manager.
• Resolves scheduling issues with Department Administrator, Physician Leader, Practice Manager, Physicians, and other hospital staff.
• Answers telephones, greet and directs patients/visitors to appropriate areas provides information regarding services and other assistance as needed and maintains supplies and forms necessary to perform duties.
• Ensures patient confidentiality requirements are met in accordance with established policies and procedures.
• Exhibits and demonstrates a high quality of Service Excellence and positive customer service and telephone etiquette by treating all customers with dignity and respect utilizing age-specific skills and knowledge.

Skills

Customer service

Scheduling

Multi-provider scheduling

Communication

Confidentiality

Education

High School Diploma

GED

Job description

Who We Are

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?

We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

• 1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
• 2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
• 3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

Job Summary

The Senior Scheduling Coordinator is responsible for compiling and maintaining the schedules for 50+ providers for clinic services. This job promotes a patient and family-centered model of care by showing dignity and respect, information sharing, participation, and partnering with the patients and families they serve.

Essential Job Functions & Accountabilities

• Trains clinic staff on scheduling template usage and acts as a resource for colleagues with less experience.
• Solves complex scheduling issues involving moving multiple providers to obtain optimal clinic coverage.
• Provides input into the development of operating procedures for the department.
• Runs reports regarding scheduling and paid time off (available/used).
• Coordinates master clinic schedule with Providers, Practice Managers, and Department Administrator.
• Keeps supervisor informed of provider scheduling issues.
• Defines duration (units of time) for all activity types per each clinic’s Medical Director.
• Creates standard templates for all Clinic Service Resources (time of first and last appointment, number of patients to be scheduled per resource, days of operation; add schedule period and activate schedule).
• Provides maintenance of existing resources and templates (standard and/or daily).
• Provides next available resource appointments weekly to the Practice Manager.
• Resolves scheduling issues with Department Administrator, Physician Leader, Practice Manager, Physicians, and other hospital staff.
• Answers telephones, greet and directs patients/visitors to appropriate areas provides information regarding services and other assistance as needed and maintains supplies and forms necessary to perform duties.
• Ensures patient confidentiality requirements are met in accordance with established policies and procedures.
• Exhibits and demonstrates a high quality of Service Excellence and positive customer service and telephone etiquette by treating all customers with dignity and respect utilizing age-specific skills and knowledge.
• Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.

Qualifications

Required Qualifications:

• High School Diploma, GED, or equivalent.
• 2 plus years of experience providing customer service.
• 2 plus years of experience in scheduling multi-provider departments or clinics for clinic services.

Preferred Qualifications

• None.

For more information, visit www.jpshealthnet.org. To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.

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Job Title:

Sr. Scheduling Coordinator

Requisition Number:

47235

Employment Type:

Full Time

Division:

ACCLAIM ADMIN SERVICES

Compensation Type:

Hourly

Job Category:

Patient Care Support

Hours Worked:

M-F 8AM-5PM

Location:

JPOC 1350

Shift Worked:

Day

Location Address:

1350 S. Main Street
Fort Worth, Texas, 76104
United States