Sr. Scheduling Capacity Analyst

Children's Health; Dallas (TX); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is looking for a Sr. Scheduling Capacity Analyst to enhance scheduling operations in the ambulatory setting. This role involves strategic template design, project management, and collaboration with leadership to improve access and capacity. The ideal candidate will leverage their expertise in Epic and data analysis to drive meaningful improvements, ensuring that scheduling goals align with organizational objectives. This position offers a unique opportunity to contribute to a mission that prioritizes children's health and well-being, all within a supportive and inclusive environment. If you are passionate about making a difference, this role is perfect for you.

Benefits

Employee medical plan premium coverage after 3 years

4%-10% employee savings plan match

Paid Parental Leave (up to 12 weeks)

Caregiver Leave

Adoption and surrogacy reimbursement

Qualifications

• 6+ years of related experience in scheduling and project management.
• Expertise in Epic Scheduling workflow and report editing.

Responsibilities

• Build and modify scheduling templates across outpatient services.
• Collaborate with leadership to enhance scheduling workflows.
• Lead projects focused on optimizing scheduling processes.

Skills

Epic Scheduling Workflow Analysis

Project Management

Data Analysis

Creative Problem Solving

Communication Skills

Education

Bachelor's Degree

Graduate or Professional Degree

Tools

EPIC

Excel

Power BI

Tableau

Job description

Job Title & Specialty Area: Sr. Scheduling Capacity Analyst

Department: DPMSC Admin

Location: Dallas, TX

Shift: Full-Time

Job Type: Remote

Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
The Sr Scheduling Capacity Analyst is responsible for strategic template design and optimization using industry-standard best practices for building, maintaining, modifying, and oversight of scheduling templates, visit types, visit type modifiers, template slot blocks, decision trees, and reporting tools. Engages with department leadership across the enterprise to accelerate scheduling workflow, access, and capacity-related improvements in the ambulatory setting. Responsible for meeting the scheduling and capacity goals and targets set by executive leaders. The Sr Scheduling Capacity Analyst will often function in a job-related project manager role and is accountable for many large-scale projects and initiatives and works well with senior leadership to ensure the timely completion of these projects.

Responsibilities:

1. Builds, maintains, and modifies visit types, scheduling templates across outpatient service lines.
2. Provides day-to-day support of scheduling configuration within the EMR.
3. Meets service line timelines when resolving template schedule and guided scheduling decision tree requests while providing end user education.
4. Fulfills template and guided scheduling decision tree update requests quickly and accurately, consistently seeking opportunities to utilize visit type, template, subgroups, and decision tree build best practice/operational guidelines.
5. Compiles schedule & provider utilization by service and location for Outpatient practices; investigates significant variances in the data and research as to the cause.
6. Initiates creative problem solving, detailed analysis, effectively translates cross-functional employee needs to system requirements.
7. Collaborates with divisional and ambulatory patient access services leadership to evaluate current schedule utilization and monitors effective use of appointment slots; implements improvement initiatives focused on streamlining scheduling operations to meet organizational access goals.
8. Works in EPIC to develop/modify centralized scheduling templates. Assists users (administrative leadership & outpatient patient access users) in improving performance on appointment lag and appointment utilization. This includes but not limited to guided scheduling build and decision tree as a part of the health system initiative.
9. Uses reports confidently to develop recommendations that are both meaningful and actionable.
10. Researches, organizes, analyzes and synthesizes data to support effective decision making as well as works within tight deadlines.
11. Leads implementation and maintenance of scheduling related projects including the planning, overall project management and ongoing monitoring post project closure.
12. Supports new provider onboarding (i.e. schedule development, implementation of self-scheduling, clinical interests, automated communications, etc.).
13. Supports provider off boarding to ensure proper discontinuation of Epic templates, automated systems, and subgroups.
14. Conducts individual and class sized training for end users on how to maintain and modify scheduling visit types, templates, subgroups, and decision trees; provides written education materials (quick reference guides).
15. Works with Information Services (IS) implementation team and Epic technical support to develop, test and implement software enhancements.
16. Lead optimization efforts are associated with maximizing schedule or provider utilization, clinic flow, and patient throughput.
17. Mentors new analysts, providing feedback to aid in their development. Assist leader with onboarding and integrating with Children's defined operational processes, checklists and scheduling build standards.
18. Configure standard or ad hoc reporting tools using excel, power BI and tableau.
19. Lead process optimizations within the team focused on improving build quality and turnaround times.

WORK EXPERIENCE
* At least 6 years related experience Required
* At least 3 years Epic Scheduling workflow analysis, Epic reporting, editing scheduling template and project management experience Required

EDUCATION
* Four-year Bachelor's degree or equivalent experience Required
* Graduate or professional work or advanced degree; or equivalent experience Preferred

LICENSES AND CERTIFICATIONS
* Epic Cadence Upon Hire Required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.