Sr. Salesforce Consultant - Change Management

Cloud for Good; United States; Remote; USD 100,000 - 135,000; Full time

Job summary

Cloud for Good is seeking a Senior Consultant to drive change management strategies for technology initiatives. This role focuses on enhancing user adoption and minimizing resistance, requiring strong communication and change management skills. Ideal candidates will have a background in consulting and a passion for technology's impact on business processes.

Qualifications

• 3-5 years of professional experience in consulting, technology implementation, or organizational change management.
• Change Management certification (Prosci, ACMP/CCMP, CMI, Changefirst) is beneficial.
• Experience in Higher Ed, Non-Profit, or Healthcare is advantageous.

Responsibilities

• Develop and implement change management strategies and plans.
• Evaluate effectiveness of change management strategies and revise plans based on results.
• Conduct risk assessments and provide support throughout projects.

Skills

Change management principles

Exceptional communication skills

Situational awareness

Ability to communicate with senior leadership

Excellent active listening skills

Critical thinking skills

Collaboration

Adaptability

Proactive initiative

User-level understanding of Microsoft Technologies

Education

Bachelor’s degree in Business, Psychology, Education, Marketing, Computer Science, Engineering or equivalent

Tools

Microsoft 365/Office 365

Job description

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Cloud for Good is looking for change management professionals motivated by a passion to deliver value for our customer’s technology investments by focusing on how changes related to technology initiatives impact people and their ability to adopt and become proficient with new solutions provided by these initiatives.

The Senior Consultant will play a pivotal role in driving the success of our engagements by developing and implementing change management strategies and plans that result in faster adoption, increased proficiency and minimized resistance for technology initiatives.

While this isn’t a technical role, it does require a natural curiosity of how people can leverage technology to work more effectively and sustainably. It is also a role that requires a passion for helping make the benefits of technology accessible to businesspeople in non-technical positions.

This role also includes contributing to a growing practice and participating in practice development activities such as developing new offerings, marketing collateral, and blogs.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Qualifications and Education Requirements

• Develop change management strategies and detailed plans for change initiatives for customer engagements
• Coach customers and project team on change management principles and their practical application in a project context
• Evaluate the effectiveness of change management strategies and tactics used to promote adoption using quantitative (user metrics, surveys, etc.) and qualitative (observations, communications, etc.) techniques and revise plans, if needed, based on results
• Conduct ongoing risk/impact assessments and provide support throughout the project to determine potential challenges/barriers/resistance and identify corresponding risk mitigation strategies
• Coordinate change management implementation activities, ensuring execution aligns with overall plans, commitments to customers, and schedule/cost targets
• Coordinate with project managers ensuring alignment between change management and technical implementation plans for the initiative
• Work closely with customer project owners to ensure expected benefits are realized
• Develop and execute (or supervise others executing) stakeholder, resistance management, communication, and training plans.
• Develop and deliver communications assets related to the change management plan, e.g., email communications templates, web content, etc.
• Review proposed change management communications for alignment with plan and customer’s corporate communications standards and organizational change culture.
• Develop and deliver training assets related to the change management plan, e.g., training slide decks, webinars, job aids, video shorts, FAQs, etc.
• Ability to travel up to 25%
• Contribute to the growth and development of ACM practice by participating in activities such as developing new service offerings, marketing collateral, blogs, etc.

Key Skills

• Experience and knowledge of change management principles, methodologies, and tools
• Exceptional communication skills, both written and verbal
• Situational awareness and the ability to adjust messaging to your audience
• Ability to communicate with senior leadership/executives
• A solid understanding of how people go through a change and the change process
• Excellent active listening skills and attention to detail
• Ability to collaborate with and influence others toward a shared vision or goal
• Excellent critical thinking skills and ability to adapt and be flexible as project conditions warrant
• Ability to work independently with customers, be proactive, take initiative, and self-manage
• Ability to learn new technology quickly and translate the benefits into training and communications assets
• Good to excellent user-level understanding of one or more Microsoft Technologies, in particular, Microsoft 365/Office 365

Education and Experience

• Bachelor’s degree in Business, Psychology, Education, Marketing, Computer Science, Engineering or equivalent and 3-5 years of professional experience in consulting, technology implementation, organizational change management, training/education, or related field. Alternatively, an equivalent combination of education and experience is required.
• Beneficial experience: (the following are not required but are beneficial for candidates)
• Change Management certification (Prosci, ACMP/CCMP, CMI, Changefirst)
• Salesforce Certifications
• Experience with our Core Industries – Higher Ed, Non Profit, Healthcare

Cloud for Good provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, sex, disability, genetic information, marital status, pregnancy status, amnesty, veteran status, medical condition, or any other characteristics protected by federal, state and local laws. Cloud for Good complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Training

• Industries

  Higher Education, Non-profit Organizations, and IT Services and IT Consulting

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