Sr Salesforce Administrator

BizTek People, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

BizTek People, Inc. is hiring a mid-level Salesforce Administrator to support Student Success Hub projects in a remote setup. You will manage users, implement configurations, and optimize processes within Service Cloud and Education Cloud, collaborating with the CRM Services team and undergraduate stakeholders.

A strong background in data quality, security reviews, and user training is essential. The role emphasizes delivering scalable, best-practice solutions with an emphasis on user experience

Qualifications

• 2+ years hands-on Salesforce Administration experience.
• Experience with Service Cloud and Education/Experience Cloud preferred.
• Ability to analyze requirements and translate into scalable solutions.
• Proactive in data quality, security reviews, and health checks.
• Strong user-adoption and training capabilities.

Responsibilities

• Manage user setup, licenses, roles, and sharing rules.
• Implement configurations: workflow, flows, page layouts, record types.
• Sandbox and production environment management.
• Handle Salesforce integrations not managed by developers/partners.
• Identify and evaluate AppExchange apps for events and communications.
• Gather requirements and translate into best-practice solutions.
• Coordinate with CRM Services and stakeholders on priorities.
• Document changes and train end users and admins.
• Monitor data quality and automation as needed.
• Provide user support and track adoption metrics.

Skills

Salesforce Administration

Service Cloud

Education Cloud

Experience Cloud

Data management

User training

Change management

Documentation

Stakeholder engagement

Analytics

Education

Bachelor's degree or professional qualification

Trailhead Ranger Level

Additional Salesforce certifications

Tools

Salesforce Service Cloud

Education Cloud

Experience Cloud

Process Builder

Flow

Workflow

Reports & Dashboards

AppExchange

Job description

This is a remote position. We are seeking a mid-level Salesforce Administrator with 2 - 5 years Salesforce Administration experience with years of technical experience and a proven ability to analyze, design and optimize process. The Salesforce Administrator will be part of a high-performing and collaborative CRM Service team to deliver Salesforce Student Success Hub projects in support of undergraduate advising. The position will take direction from to the Applications Developer Manager and report administratively to the Sr. Director of CRM Services team.

This position will have the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Manage less complex Salesforce integrations - those not handled by Salesforce Developer or Consultant/Partner.
• Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members and Office of Undergraduate stakeholders
• Ensure platform changes are documented and communicated to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Working with integrated applications including Office365, Riva Calendar synchronization

Required:

• Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud
• Certified Salesforce Administrator

Desirable:

• Trailhead – Ranger Level
• Trailhead Superbadges – Admin Super Set or App Builder Super Set
• Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder
• Bachelor’s/Postgraduate degree, or professional qualification
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Creative and analytical thinker with strong problem-solving skills.
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports