Sr. Sales Operations Analyst

Freddie Mac; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company seeks a Sr. Sales Operations Analyst responsible for optimizing sales processes and analyzing sales data to improve performance. This role involves close collaboration with sales teams and various departments, focusing on data analysis, CRM management, and process improvement. Candidates must possess a relevant bachelor's degree and strong analytical skills.

Qualifications

• Bachelor's degree required with a minimum of 3 years of experience.
• Experience with CRM systems such as Salesforce is often required.
• Proficiency in data analysis software like Excel and SQL.

Responsibilities

• Analyze sales data to identify trends and opportunities for improvement.
• Manage and administer the company's CRM system to ensure data accuracy.
• Identify bottlenecks in the sales process and recommend solutions.

Skills

Analytical skills

CRM management

Data visualization

Communication

Problem-solving

Data analysis software proficiency

Business acumen

Education

Bachelor's degree in business, marketing, or data analytics

Tools

Salesforce

Excel

SQL

Job description

Job Type

Full-time

Description

The Sr. Sales Operations Analyst focuses on optimizing sales processes, analyzing sales data, and providing insights to improve sales performance. The Sales Ops Analyst will work closely with Custom Health sales teams and other departments to improve efficiency and increase revenue. Key duties include data analysis, reporting, CRM management, process improvement, and sales forecasting.

Key Responsibilities and Duties:

Data Analysis and Reporting:

• Analyze sales data to identify trends, patterns, and opportunities for improvement.
• Create and maintain sales reports, dashboards, and scorecards to track sales performance and identify areas needing attention.
• Develop and implement sales reporting and analytics systems.

CRM Management and Optimization:

• Manage and administer the company's CRM system (e.g., Salesforce) to ensure data accuracy and integrity.
• Help implement and optimize sales processes within the CRM.

Process Improvement and Optimization:

• Identify bottlenecks and inefficiencies in the sales process and recommend solutions.
• Collaborate with other departments (e.g., marketing, IT) to implement process improvements. Sales Forecasting and Quota Setting:
• Develop and maintain sales forecasts based on historical data and market trends.
• Help set realistic and ambitious sales targets.

Sales Tool Management and Training:

• Assist in the development and implementation of new sales tools and technologies.
• Provide training and support to the sales team on the use of sales tools and processes.

Market Research and Competitive Analysis:

• Conduct market research and competitive analysis to support sales strategy and decision-making.

Collaboration and Communication:

• Work closely with sales teams, managers, and other departments to ensure sales goals are met.
• Communicate insights and recommendations to stakeholders.

Requirements

Skills and Qualifications:

• Strong analytical and data analysis skills are essential for analyzing sales data and identifying trends.
• Experience with CRM systems, such as Salesforce, is often required.
• Ability to create clear and concise reports and dashboards using data visualization tools.
• Excellent communication and interpersonal skills are needed to collaborate with cross-functional teams.
• Ability to identify problems and develop effective solutions.
• Proficiency in data analysis software (e.g., Excel, SQL) and other relevant tools.
• Strong business acumen and understanding of sales processes, marketing strategies, and business operations.

Education and Experience:

• Bachelor's degree in a related field (e.g., business, marketing, data analytics) is generally required with a minimum of 3 years of experience.