Sr. Sales Executive – AWS Overlay

TTEC Digital; United States; Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision

Tax-advantaged health care accounts

Financial and income protection

PTO and wellness time off

Job summary

TTEC Digital is seeking an experienced Overlay Sales Executive to drive revenue growth for the AWS Connect practice. Reporting to the VP, Sales for AWS, you will identify opportunities, tailor solutions, and craft compelling value propositions for our clients on an enterprise scale.

The role focuses on expanding an existing installed base, achieving quarterly bookings, and collaborating with cross-functional teams to deliver customer-centric, technology-driven contact center transformations.

Qualifications

• 10+ years in an enterprise space with consulting and technical delivery experience.
• 8+ years in a quota-retiring and/or sales role managing a sales forecast.
• 2+ years experience with Amazon Connect and AWS CX solutions.
• Experience with design-led thinking, strategy and client vision/account management approaches.
• Experience working in a matrixed organization with multiple sellers and products.

Responsibilities

• Drive and own the Amazon Connect bookings number with quarterly goals.
• Lead GTM activities including qualification, pitching, discovery and support to AE’s across the TTEC landscape.
• Forecast and manage bookings outlook with client close plans, next steps and reporting.
• Collaborate with existing client base to expand opportunities and drive pipeline.
• Partner with practice leadership and ecosystem to drive pipeline strategy.
• Develop materials and assets to drive GTM opportunities for clients and partners.
• Participate in meaningful events with clients and vendors.

Skills

Account management

Sales forecasting

Design thinking

Matrixed organization collaboration

Consulting delivery

Tools

Amazon Connect

AWS CX solutions

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Reporting to the Vice President, Sales for AWS, the Overlay Sales Executive will partner and collaborate closely with our sales teams driving revenue growth and expanding the client base for our AWS practice. This will include leveraging your ability to identify opportunities, understand client needs, development of tailored solutions, and craft compelling value propositions for our clients.

Job Summary

The motivated and experienced Sales Overlay will have a proven track record in account management or sales and a deep understanding of the Amazon Connect platform and adjacent technologies. The candidate must be ready to drive growth into an existing installed base of customers who know TTEC Digital for complex customer experience and contact center technology transformations.

Key Responsibilities

• Drive and serve as an accountable owner of the Amazon Connect bookings number with quarterly goals
• Drive GTM activities including qualification, pitching, discovery and support to AE’s across the TTEC landscape
• Forecast and manage bookings outlook including client close plans, next steps, reporting and partnership with delivery
• Actively collaborate, run and develop GTM moments that matter with an existing client base and expand new opportunities
• Partnership with practice leadership and partner/ vendor ecosystem to drive creative pipeline channel strategy
• Develop materials, assets and documentation for the organization, clients and partners to drive GTM opportunities
• Participate in meaningful and qualified events with clients and vendors

Qualifications

• 10+ years working in an enterprise space with consulting and technical delivery experience
• 8+ years in a quota-retiring and/or sales role managing a sales forecast
• 2+ years experience working with the Amazon Connect and AWS CX solutions
• Experience with design-led thinking, strategy and client vision / account management approaches
• Experience working a matrixed organization strategy, multiple sellers and multiple products

The anticipated starting salary range for individuals expressing interest in this position is $150,000-$175,000, plus eligibility for a sales incentive plan.

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• - Medical, dental, vision
• - tax-advantaged health care accounts
• - financial and income protection benefits
• - paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

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