Sr SaaS Administrator, Enterprise Applications

Evolent; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Evolent Health is seeking a Sr SaaS Administrator to manage the full lifecycle of our SaaS applications, with a focus on AI-powered automation, security, and governance in a HIPAA-compliant environment. You will oversee Jira, Jira Service Management, Confluence, CMDB, and Statuspage, and design intelligent workflows.

You will collaborate with digital workplace engineering and security teams, implement AI capabilities, extend platform functionality with APIs, and mentor colleagues in automation

Qualifications

• Bachelor’s degree in IT or related field.
• 3+ years in IT operations and SaaS administration.
• Proven experience with AI and scripting (Python/PowerShell/REST).
• Familiarity with ITSM, IAM, CMDB systems.
• Knowledge of SOC2 and HIPAA compliance.
• Able to manage multiple complex projects in a fast-paced environment.

Responsibilities

• Manage the full lifecycle of SaaS applications, with AI-powered automation.
• Administer Jira, JSM, Confluence, CMDB, Statuspage; extend with APIs.
• Design and implement AI capabilities and intelligent workflows.
• Collaborate with security teams to document SaaS configuration and controls.
• Support IT processes and drive adoption of automated solutions.
• Prepare knowledgebase articles and report SaaS usage/costs.

Skills

SaaS administration

AI scripting

Jira JSM Confluence

ITIL knowledge

Documentation

Education

Bachelor’s degree in IT

Tools

Jira

Jira Service Management

Confluence

Assets/CMDB

Statuspage

Atlassian Analytics

APIs / Scripting

Job description

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered.Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a differenceworking in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022.Are we recognized as a company you are supported by for your career and growth, and a great place to work?Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation’s foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

The Sr SaaS Administrator is responsible for managing the full lifecycle of SaaS applications across the organization, with a strong focus on leveraging artificial intelligence to drive efficiency, insight, and innovation. This role oversees the discovery, optimization, security, and governance of SaaS platforms to maximize business value, ensure regulatory compliance, and enable data-driven decision-making in a HIPAA-compliant environment.

In addition to administering core enterprise platforms including Jira, Jira Service Management (JSM), Confluence, Jira CMDB (Assets), and Statuspage, this role designs and implements AI powered automations, intelligent workflows, and predictive insights to enhance operational performance and user experience.

Key Responsibilities:

• Manage the SaaS life cycle: discover SaaS usage, manage SaaS configuration policies, optimize SaaS entitlements, automate SaaS-related employee onboarding and offboarding processes, measure and publish reports on SaaS usage and costs for IT leadership
• Collaborate with digital workplace engineering & security teams to establish and document SaaS configuration, security controls, compliance requirements and processes to continually identify vulnerabilities in configuration and noncompliant usage of SaaS apps
• Research, prototype, and implement emerging AI capabilities and advanced scripting solutions to continuously improve SaaS operations, user experience, and enterprise automation maturity
• Administer and optimize Atlassian platforms (Jira, JSM, Confluence, Assets/CMDB, Statuspage, Atlassian Analytics) by embedding AI driven capabilities. Utilize scripting and APIs to extend platform functionality, support complex migrations, and integrate third-party AI tools.
• Integrate SaaS and enterprise platforms to enable and streamline IT processes (e.g., ITSM, IAM, ITAM) and business workflows, facilitating tool adoption by understanding stakeholder requirements, managing implementations, and conducting testing and User Acceptance Testing (UAT)
• Engage with vendors’ support teams to resolve platform issues
• Create and communicate knowledgebase articles to support IT staff and minimize support overhead
• Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs)
• Continuing to improve technical expertise through research and identification of new processes and technical alternatives to resolve problems and/or implement continuous improvement
• Adhere to and advocate all requirements of IT Privacy and Security Policies and Procedures
• Actively contribute to team initiatives by sharing expertise in AI, automation, and scripting. Mentor team members on modern automation practices, foster a culture of innovation, and drive adoption of intelligent solutions across the organization

Required Qualifications:

• Bachelor’s degree in IT or related field
• 3+ years of experience in IT operations, SaaS administration, and supporting cloud-based Atlassian applications (Jira, Jira Service Management, Confluence)
• Proven 1-2 experience leveraging artificial intelligence and advanced scripting (e.g., Python, PowerShell, REST APIs)
• Strong analytical, problem-solving, collaboration, and documentation skills
• Familiarity with ITSM, IAM, CMDB systems
• Experience working with audit, privacy, and security requirements, including SOC2, and HIPAA
• Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic
• Must be very detail-oriented, organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment
• Ability to learn new technologies and explain technical issues to diverse audiences is preferred
• Relevant certifications, such as ITIL® Foundation Certification and Atlassian cloud certifications, are preferred

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Mandatory Requirements:

Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.