Retail Sales Assistant Manager

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 63,038,976 - 70,202,496; Full time

Job summary

University of Missouri-Columbia is seeking a Daily Operations Leader to oversee daily operations at two Starbucks locations within Campus Dining Services. You will guide staff on the floor, ensuring service excellence and adherence to standards.

The role involves supervising training, maintaining detailed records, managing product availability, and coordinating ordering and staffing for two sites while keeping a clean and safe work environment.

Qualifications

• Associate's degree or equivalent combination of education and experience with at least 1 year of related work.
• Ability to read, write, and perform basic math.
• ServSafe certification or ability to obtain within 6 months of hire.

Responsibilities

• Supervise and train staff, directing daily operations in a fast-paced Starbucks environment.
• Maintain records of tastings, cleaning tasks, outages, and other standard info.
• Ensure all-day product availability and manage sandwich/pastry pulls.
• Place and check orders via Starbucks Market, address delivery issues.
• Ensure a clean, safe, and professional work environment and proper storage.
• Assist scheduling for two locations and update scheduling systems.

Skills

Dependability

Communication skills

Self-motivated

Detail oriented

Read/write basic math

ServSafe certification

Education

Associate's degree

Job description

Job Description

The Daily Operations Leader will oversee the daily operations at both Starbucks locations. The Daily Operations Leader spends most of their time on the store floor providing guidance and directions to staff to uphold Starbucks and Campus Dining standards for excellence in service.

Hiring Department

Campus Dining Services

Key Duties & Responsibilities

• Supervise, direct, train, support, and assist all FSW I and student employees. Oversee daily operations in a fast-paced Starbucks environment. Responsible for execution of training program in collaboration with Brand Standards Leader.
• Maintain detailed records in Daily Records Book including: coffee/espresso tastings, daily cleaning tasks, product outages, and any other information as directed by Brand Standards Leader or District Manager.
• Ensure all-day product availability by directing, facilitating, or executing the daily sandwich pull, pastry pull, and preparation of back up products. Detailed records of sandwich pulls, and pastry pulls will be properly maintained and adjusted to meet shifting customer demands and ensure product availability.
• Ensure that orders through the Starbucks Market are placed on time and in the appropriate amounts based on established PAR levels. Communicate with Brand Standards leader with any observed delivery issues to ensure that we receive quality products. May assist with ordering duties with both Starbucks locations.
• Maintain a clean, safe, and professional work environment by accomplishing or facilitating daily, weekly, and quarterly cleaning tasks.
• Maintains organized storage areas at each location. Ensure prompt and safe storage of all products delivered by vendors. Monitors deliveries for issues and communicates any issues with Assistant Manager and Brand Standards Leader.
• Assist the department in reaching its goals. Ensure all staff are following department guidelines in collaboration with Assistant Manager, Brand Standards Leader, and District Manager.
• Collaborate with the Assistant Manager, Brand Standards Leader and District Manager to address the changes needed as they are identified.
• Ensure all customer needs are met by providing prompt and courteous service. Executes service recovery as needed by taking appropriate actions to elevate customer experience. Actively works to improve customer connect scores.
• Review weekly store communications and updates from the Starbucks website (LSStar). Sets aside time to meet weekly with Brand Standards Leader to discuss updates and progress on assignments.
• Ensures that seasonal launches are executed to Starbucks standard and that stores are organized according to Sirens Eye in collaboration with Brand Standards Leader.
• Follow all verbal and written instructions from supervisors. Perform any other tasks as assigned.
• Assist with scheduling and staffing needs for both Starbucks locations. Updates and submits unit needs sheets. Enters and updates schedules in SubItUp or other scheduling systems.

Shift

Normal scheduled hours are Monday through Friday 7:00 am to 4:00 pm with occasional evenings and weekends.

Minimum Qualifications

Associate's degree, or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Dependability
• Communication skills: verbal, written, and through email
• Self-motivated
• Detail oriented
• Ability to read, write, and perform basic math.
• ServSafe certification or ability to obtain within 6 months of hire.
• Ability to grasp and lift objects up to 50# from the floor to shoulder height.
• Must obtain Starbucks certification as Barista Basics, Daily Operator, and Barista Trainer, within 2 months of hire. Additionally, Starbucks Store Manager Certification must be obtained within 6 months of hire.

Anticipated Hiring Range

Salary Range: $22.00 - $24.50

Grade: GGS-8

University Title: Retail Sales Assistant Manager

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.