Sr. Reliability Technical Program Manager, Infrastructure Reliability & Quality

Amazon Web Services (AWS); Herndon (VA); On-site; USD 148,700 - 201,200; Full time

Job summary

Amazon Web Services (AWS) is seeking a Sr. Reliability TPM to own the end-to-end supplier metrics framework and drive real-time visibility into vendor quality across multiple categories.

You will partner with engineers to establish KPIs, track AFR performance, and ensure corrective actions when gaps arise. The role requires strong program management and cross-functional leadership to deliver reliability targets while scaling automation and reporting to senior leadership.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field.
• 7+ years working with engineering teams.
• 5+ years of project management disciplines including scope, schedule, budget, quality, risk and critical path management.
• Experience managing programs across cross-functional teams and coordinating release schedules.

Responsibilities

• Manage and improve performance of vendors for multiple categories.
• Develop and monitor metrics like Annual Failure Rate and RCA SLA adherence.
• Drive automation to gain real-time visibility into supplier quality trends.
• Own end-to-end supplier metrics framework and ensure corrective actions are completed.

Skills

Project management

Cross-functional coordination

Vendor relationship mgmt

KPI/SLA definition

Data analysis

Education

Bachelor's degree in Engineering/CS or related field

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

This role serves as the primary interface between our supplier partners and internal engineering teams, driving accountability and operational discipline across vendor quality and reliability performance. The Sr. Reliability TPM will partner closely with engineers to establish, track, and continuously improve supplier-facing metrics—including post‑PFHO Annualized Failure Rate (AFR) performance and Root Cause Analysis (RCA) SLA adherence. A key focus of this position is building and scaling automation to enable real‑time visibility into supplier quality trends, ensuring that vendors and internal stakeholders maintain rigorous standards throughout the product lifecycle. The successful candidate will own the end‑to‑end supplier metrics framework, holding both external vendors and internal partners accountable for meeting reliability targets and driving corrective actions when performance gaps arise.

Key job responsibilities

• This role will manage and improve performance of vendors for different LLE
• Equipment Specific Performance Metric (E.G Annual Failure Rate)
• Root Cause Analysis SLA (e.g., > 60 days)
• Root Cause Analysis Quality
• Corrective Action Implementation (% Complete)
• This role will reduce engineering LOE by 50% driving automation on above KPIs
• This role will publish monthly category review
• Supplier/reliability metrics to internal customers
• Publish top 2 critical quality/reliability issues for each category to leadership
• Publish corrective actions completion of top 2 issues for each category
• External supplier reviews with eternal customer (Monthly/Quarterly)
• Track availability impacting issues (CSE/LSE/LLT) and publish root cause and corrective actions

A day in the life

About The Team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field
• 7+ years of working directly with engineering teams experience
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's/SLA's used to drive multi‑million dollar businesses and reporting to senior leadership
• 6+ years of program management, sourcing project management and supplier or customer relationship management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually

Company - Amazon Data Services, Inc. Job ID: A10466336