Sr. / Regional Operations Officer (NE)

Cathay Bank in; Dublin (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Cathay Bank is seeking a Sr. / Regional Operations Officer (NE) to oversee branch operations across the assigned region. You will lead personnel, ensure compliance, and coordinate with the Deposit Operations Administration to uphold policy and service standards.

The role requires 5–7 years of branch operations experience, strong leadership, and willingness to travel 30–50 miles. Proficiency in Excel/Word and a flexible schedule are essential.

Qualifications

• College degree preferred.
• 5-7 years of Branch operations experience or experience in a similar capacity required.
• Thorough knowledge of branch banking, operations, loss prevention, loss investigation, production management and Federal and State laws and regulations.
• Excellent leadership skills a must.
• Availability to work any shift and travel within a 30–50-mile radius; PC proficient including Excel and Word.

Responsibilities

• Ensures operational integrity of assigned branches in coordinating with District Administrator or Regional Manager.
• Manages operations activities and employees through subordinates, balancing controls and customer service to minimize risk.
• Identifies deficiencies via mini reviews; implements action plans to ensure proper procedures and controls.
• Monitors policy/compliance standards and follows up to ensure adherence.
• Assists with remediation of audit findings and coordinates responses to audits.
• Maintains knowledge of bank products, reporting, policy and procedures.
• Ensures staffing levels across branches with training and cross-training of personnel.
• Provides coverage for branches and account opening when needed.

Skills

Leadership

Analytical thinking

Planning

Change management

Communication

Education

College degree preferred

Tools

Excel

Word

Job description

Sr. / Regional Operations Officer (NE) (Project Management)

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

Travel to various branches within assigned region to promote and support superior customer service and for monitoring/maintaining the quality of the operational activities within assigned region. Work closely with Deposit Operations Administration-Branch Services department for all branch operational procedures, and other areas within Deposit Operations Administration for problems or issues relating to audits, security, personnel, losses, or service. May provide recommendations to Deposit Operations Administration for improved branch procedures and/or changes. Responsible for ensuring that assigned branches comply with all bank policies, procedures, and applicable laws/regulations. Maintain operational integrity for all branches within assigned Region. Operates with a leadership style that consistently demonstrates effective communication and empowerment. Supports region with service and sales objectives. Leads by example and manages through change and adversity.

ESSENTIAL FUNCTIONS

• Works with the District Administrator or Regional Manager to ensure the operational integrity of assigned branches.
• Manages all operations activities and employees through subordinates, usually the branch Customer Service and Sales Manager/or supervisor. Works together to balance operational controls and customer service to minimize risk.
• Identifies deficiencies and issues by conducting mini reviews in areas of operations, new accounts, and processes. Provides reinforcement training and implements an action plan to ensure the quality and proper procedures/controls are in place.
• Monitors and ensures that policy/compliance standards are met by use of established mini reviews and follow-up.
• Assists with remediation of any audit findings. Coordinates responses to operational audits and ensures resolution to audit exceptions especially for any repeat findings.
• Maintains a strong working knowledge of the Bank products and services, reporting, policy, and procedures.
• Ensures that all branch functions are adequately staffed by training and cross-training personnel, and that all duties are performed in a timely, accurate and complete manner.
• Provides coverage for branches as needed and account opening whenever necessary.

QUALIFICATIONS

• Education: College Degree preferred.
• Experience: Min. 5-7 years of Branch operations experience or experience in a similar capacity required. Previous experience as an Operations Officer preferred. Thorough knowledge of branch banking, operations, loss prevention, loss investigation, production management and Federal and State laws and regulations. Excellent leadership skills a must.
• Skills/Ability: Availability to work any shift matching the branch banking hours and/or staffing needs. A willingness to work a flexible schedule. A willingness to travel within a 30–50-mile radius to multiple locations as business needs arise. Analytical and research; planning, organizing, and controlling; demonstrated leadership; innovative and able to adjust quickly; must be able to influence others and committed to make changes; PC Proficient including Excel and Word.

OTHER DETAILS

$26.44 – $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy .

Cathay Bank is an Equal Opportunity and Aff… We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] [e-mail] .