Sr. Regional Operations Manager - Midwest

OPENLANE

Columbus (OH)

On-site

USD 90,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K / RRSP matching

Paid Vacation, Personal, Sick Time

Parental leave (US)

Disability and life insurance

Employee Assistance Program

Tuition Reimbursement

Opportunities for advancement

Job summary

OPENLANE is seeking a Sr. Regional Operations Manager for the Midwest, based near Columbus, OH. You will lead a regional team of inspectors and managers, ensuring audit quality, process compliance, and strong dealer relationships to fuel growth.

Ideal candidates have 5+ years in operations leadership and automotive experience, with strong data and collaboration skills. This role requires travel and a valid driver’s license, with a competitive salary and comprehensive benefits.

Qualifications

Must have a minimum of 5+ years of proven leadership experience.
Must have minimum 2+ years of automotive mechanical experience.
Must be able to operate a motor vehicle and possess a valid driver’s license.
A working knowledge of technology (most inspection reports are submitted electronically).
Travel as required.

Responsibilities

Lead, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team.
Ensure policies and tools used in audits and inspections are followed to meet regional SLA’s and targets.
Foster strong customer relationships with dealers and OPENLANE sales team to drive opportunities.
Assist in hiring inspectors, contractors and full-time employees within regions.
Collaborate with Marketplace and Sales leadership to ensure regional success and forecasting.
Coordinate with scheduling to complete assignments on time and optimize resource use.
Train inspectors on OPENLANE applications and inspection processes.
Collect VOC and eNPS feedback calls as needed.
Use data to identify inspector trends, capacity, quality, and consistency improvements.
Serve as POC for contractors regarding compensation, tasks, updates, and questions.

Skills

Collaborative

Communicative

Analytical

Tools

Google Suite

Slack

Job description

Sr. Regional Operations Manager - Midwest

Columbus, OH 43081

OPENLANE

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

The ideal candidate for this role will reside near: Detroit, Columbus (OH), Louisville, or Lexington.

We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision‑making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 5 years of experience in operations management or a related field.

You Are:

Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success.
Communicative. You are an active listener and who fosters two-way communication with others.
Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions.

You Will:

Lead, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team (defined by manager)
Ensure policies, processes, procedures, and the tools used in the conduct of floor plan audits and vehicle or facility inspections are fully understood and followed by team of Regional Operations Managers to meet regional SLA’s and targets
Helping to fuel sales growth through fostering strong customer relationships with dealers and OPENLANE sales team to ensure opportunities are fully realized
Assist in hiring of inspectors, both contractors and full-time employees, within assigned regions
Collaborate with Marketplace and Commercial Sales Team leadership to ensure regional success; included but not limited to inspection needs, growth forecasting, scheduling, etc
Work closely with OPENLANE scheduling team to ensure all assignments are completed on time and inspection resources are used efficiently
Training inspectors as needed on all OPENLANE applications, inspection process and job functionality
Complete VOC and eNPS customer feedback calls as necessary
Utilize data to identify inspector trends, understand capacity, improve quality, and increase consistency, along with other metrics as needed
Available to assist as a POC for contractors and inspector needs in regard to; compensation, task assignment, process updates, app questions, etc
Communicate with all departments regarding inspection feedback and/or questions regarding inspections
Work closely with leadership in sales, product, quality, and arbitrations to ensure regional success
Participate in the creation, validation, and review of training programs
Work in the field side by side with Regional Operations Managers and inspectors ensuring all quality standards are met or exceeded and training new inspectors
Use multiple communication tools within the OPENLANE organization
Serve as a reserve inspector for new markets and inspection capacity gaps within region

Must Have’s:

Must have a minimum of 5+ years of proven leadership experience
Must have minimum 2+ years of automotive mechanical experience
Must be able to operate a motor vehicle and possess a valid driver’s license
A working knowledge of technology (most inspection reports are submitted electronically)
Travel as required

Nice to Have’s:

Experience utilizing Google Suite products, Slack, and other communication tools

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement