Join us as our Sr. Quality Assurance Speciaist
This position reports to the Quality Operations Supervisor and is responsible for compliance and continuous improvement of operational quality systems, training, leading ad hoc problem-solving teams, and engaging a quality mindset.
In this role you'll make an impact by:
- Acting as a key contact at the site for day-to-day issue resolution and quality support for operations.
- Representing Quality Operations at daily production meetings and serving as back-up to the Quality Supervisor at daily management touchpoints when needed.
- Being a HACCP/FSMA subject matter expert.
- Leading and participating in HACCP development and improvement of HACCP-related programs.
- Leading CCP/OPRP/Preventive control validations.
- Identifying and implementing continuous improvements to the quality management system.
- Conducting food safety assessments of production processes and making product disposition decisions.
- Developing and ensuring implementation of local procedures and training tools in collaboration with the Quality Supervisor to align with global policies and positions.
- Collaborating and working effectively with others outside of the Quality Operations department to ensure quality and food safety systems support business needs.
- Serving as back-up lead of the Food Safety Team for the Quality Supervisor and gathering and updating data to present at the Food Safety Team meeting.
- Leading and supporting problem-solving sessions using formats such as SPS or A3.
- Assisting with the administration of the QMS document control processes and systems.
- Managing the nonconformance system and ensuring proper root cause and corrective action are documented to prevent recurrence.
- Verifying compliance of the change management process/system.
- Serving as the Quality Operations representative on CAPEX projects.
- Supporting sitewide training and maintenance of the training management system, including training of new Quality Specialists.
- Helping lead external and internal audits and participating in GMP audits and Glass and Brittle Plastic audits.
- Assisting with customer complaint investigations, customer complaint data review, and monitoring complaint activity, and preparing customer complaint communication to be reviewed by the Supervisor.
- Complying with the safety and hygiene requirements for production and warehouse areas, following applicable federal, state, and local laws as well as facility good manufacturing practices (GMPs).
- Performing this role in a manufacturing environment where exposure to materials containing allergens, such as milk and dairy, may occur, and considering appropriate safety measures and protective equipment to minimize exposure risks.
To succeed you must hold:
- Ability to read, write and speak English
- Ability to work effectively in a team, displaying trust and rapport building skills.
- Self-motivated with the ability to perform independently and learn independently.
- Possess a strong level of project management skills.
- High adaptability, with the ability to work independently and act as a self-starter.
- Ability to communicate in oral and written form effectively and succinctly to all levels (Operator to Executive) of the organization, as well as outside contractors.
- Possess a working knowledge of the manufacturing process and good business acumen.
- Skilled in facilitation and coaching methods to achieve results through others.
- Time management skills and ability to work under strict deadlines. Ability to multi-task and organize work, looking for ways to become more efficient in completing tasks.
- Ability to explain, build and motivate change across the organization.
- Possess a working knowledge in Microsoft Office programs as well as statistical tools and software. SAP experience is a plus.
- Possess knowledge of HACCP, manufacturing processes, production technology, products, raw materials quality and food safety, local and global food safety legislation, and regulations.
- PCQI and HACCP certified. Certifications for Food Defense, Foreign Supplier Verification Program, ISO Lead Auditor, etc. if not already attained may need to be completed.
- Possess working knowledge of continuous improvement principles, food safety and quality assurance systems.
- Knowledge of products, raw materials and quality and food safety programs.
- Ability to multi-task and organize work, looking for ways to become more efficient in completing tasks.
- These characteristics are normally acquired through a Bachelor's in a scientific discipline with three to five years of experience working in a food safety or quality environment and related experience in a Lean/Six Sigma manufacturing environment.
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