Sr. Quality Assurance Engineer - Information Technology

SERVPRO of Manchester/Mansfield; Gallatin, Northern (TN, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time-off

Paid holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Professional development program

Job summary

SERVPRO Industries, LLC is seeking a Senior QA Automation Engineer in Information Technology to join our team. You will design and maintain scalable automation frameworks for UI, API, and backend systems, and drive performance testing to ensure reliability across services.

You will define test strategy and quality standards, mentor junior QA engineers, and collaborate with developers, product managers, DevOps, and stakeholders to embed quality into the software lifecycle.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field or equivalent experience.
• 5+ years of hands-on QA automation and performance testing experience.
• Proficiency with Selenium, Cypress, Playwright, JMeter, Gatling, or LoadRunner.
• Experience with CI/CD tools and version control (Git), and Agile/Scrum environments.
• Mentor and lead junior QA engineers and collaborate with cross‑functional teams.
• Knowledge of security/compliance testing is a plus.

Responsibilities

• Design, implement, and maintain scalable test automation frameworks for UI, API, and backend systems.
• Develop and execute performance, load, and stress tests to assess system scalability.
• Define and evolve test strategy, architecture, and quality standards across projects.
• Track and report key quality metrics to drive improvements.
• Introduce new tools and technologies to enhance automation and quality.
• Collaborate with DevOps to integrate testing into CI/CD pipelines.
• Communicate quality status and risks to technical and non-technical stakeholders.
• Mentor junior QA engineers to foster growth and knowledge sharing.
• Conduct security and compliance testing to ensure adherence to standards.
• Participate in code reviews and contribute to quality-focused development practices.
• Troubleshoot test failures and coordinate with engineering to resolve issues.

Skills

QA automation

Selenium

Cypress

Playwright

JMeter

Gatling

LoadRunner

CI/CD

Jenkins

GitHub Actions

Azure DevOps

Git

Agile

Scrum

DevOps

Mentoring

Leadership

Security testing

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Selenium

Cypress

Playwright

JMeter

Gatling

LoadRunner

Jenkins

GitHub Actions

Azure DevOps

Git

Job description

Headquarters Careers at Servpro Industries, LLC.

Current job opportunities are posted here as they become available.

Sr. Quality Assurance Engineer - Information Technology

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Senior QA Automation Engineer will be a key contributor to our software quality efforts, responsible for building and maintaining robust automation and performance testing solutions. This role goes beyond scripting—it includes ownership of test strategy, architecture, and quality standards. The engineer will mentor junior QA team members, drive continuous improvement through data-driven insights, and collaborate cross-functionally to ensure quality is embedded throughout the development lifecycle. The ideal candidate has 5+ years of hands-on experience in automation, combines technical depth with leadership qualities, and brings a passion for innovation and quality.

You will

• Design, implement, and maintain scalable test automation frameworks for UI, API, and backend systems.
• Develop and execute performance, load, and stress tests to assess system scalability and reliability.
• Define and evolve test strategy, architecture, and quality standards across projects and teams.
• Establish, track, and report on key quality metrics to assess effectiveness and drive process improvements.
• Evaluate and introduce new tools, frameworks, and technologies to enhance automation and overall quality.
• Collaborate with developers, product managers, DevOps, and business stakeholders to integrate testing into CI/CD pipelines and ensure shared ownership of quality.
• Clearly communicate quality status, risks, and recommendations to technical and non-technical stakeholders, enabling informed decision-making.
• Mentor and coach junior QA engineers to foster team growth, technical excellence, and knowledge sharing.
• Conduct security and compliance testing to ensure adherence to internal and external standards.
• Participate in code reviews and contribute to quality-focused development practices.
• Troubleshoot test failures and work with engineering teams to resolve issues efficiently.
• Stay current with industry trends and best practices in test automation and performance engineering.

You have

• 5+ years of experience in QA automation and performance testing.
• Proficiency in tools such as Selenium, Cypress, Playwright, JMeter, Gatling, or LoadRunner.
• Experience with CI/CD tools (e.g., Jenkins, GitHub Actions, Azure DevOps) and version control systems (e.g., Git).
• Solid understanding of Agile, Scrum, and DevOps methodologies.
• Experience with security and compliance testing frameworks is a plus.
• Proven ability to mentor and lead junior engineers.
• Demonstrated success in cross-functional collaboration and stakeholder communication.
• Strong leadership and mentoring capabilities.
• Adaptability in fast-paced, evolving environments.
• Growth mindset with a passion for learning and innovation.
• Excellent communication and collaboration skills.
• Commitment to fostering a culture of quality, transparency, and continuous improvement.

Education

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.

About SERVPRO

For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.