Sr. Quality Assurance and Testing Specialist

Franklin Sports, Inc.; Stoughton (MA); Hybrid; USD 71,000 - 85,000; Full time

Benefits offered by this job

Employee Discounts

401K with match and profit-sharing

PTO 20 days + 13 holidays

Company Paid AD&D and Life Insurance

Voluntary Life and AD&D Insurance

Tuition Reimbursement

Job summary

Franklin Sports, Inc. is seeking a Sr. Quality Assurance and Testing Specialist to oversee product safety testing and ensure 100% compliance with US regulations.

The hybrid position in Stoughton, MA reports to the VP of Quality Assurance and Environmental Sustainability. The role supports product management and vendors to uphold safety standards across toy and sports products. The ideal candidate has a bachelor's degree and 7+ years in QA/QC within consumer products, with strong knowledge of

Qualifications

• Strong knowledge of Consumer Product Safety Regulations and rules (ASTM, CPSIA, FTC, EN, etc.).
• Experience with product safety regulations and testing requirements.
• Ability to build internal and external relationships to ensure compliance.

Responsibilities

• Maintain and update testing protocols and SOPs to ensure compliance with regulations and customer requirements.
• Coordinate with third-party testing laboratories and manage testing programs and pricing.
• Review and approve QA protocols and provide guidance on testing requirements and implementation.
• Update vendor manuals with safety regulations and communicate changes to vendors and teams.
• Oversee testing status for major DI programs and monitor project progress for compliance.
• Review artwork, sign-offs, catalogs, and risk assessments for safety and regulatory compliance.
• Manage CPSC eFiling and maintain supporting records.
• Collaborate with Product Management, Sourcing, Operations, QA, vendors, labs, and customers throughout the lifecycle.
• Handle other projects as assigned.

Skills

QA/QC knowledge

Regulatory compliance

Communication

Relationship building

Cross-functional collaboration

Problem solving

Education

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sr. Quality Assurance and Testing Specialist

Full Time Regular Clerical Stoughton, MA, US

SR. QA and Testing SPECIALIST- pRODUCT COMPLIANCE (EXEMPT)

Who we are: At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people moving, playing and competing, we bring sports to life for athletes of all ages. Whether our job is designing a product for a World Series MVP or a child enjoying their first swings of the bat, we are dedicated to make sports inspiring, fun and accessible for all. Every day, we collaborate to bring innovation and quality craftsmanship across the world of sport. We are proud of our partnerships with Major League Baseball, Major League Soccer, the National Basketball Association, the National Football League, the National Hockey League, the National Women’s Soccer League, the Women’s National Basketball Association, the Pro Volleyball Federation, USA Pickleball, and Hasbro’s Nerf brand — all of which bring energy, strength, and joy to our products. We are family owned and family driven. To join Franklin Sports is to join the #FranklinFam.

What you will do: The Senior Quality Assurance and Testing Specialist will support our busy QA/QC department. This role will be responsible for overseeing product - safety - related testing, remediating with vendors as required to assure 100% compliance with all US Federal, State and major account regulations. In addition, the Senior Quality Assurance and Testing Specialist will provide a variety of QA support duties to the Product Management team on all aspects of a product life cycle, and ensure that all incoming products meet shipment compliance with Federal and State regulations. The ideal candidate should have comprehensive knowledge of the consumer product safety regulations and laws, and have prior experience with/in product quality assurance, preferably in the consumer product testing laboratories for toys and/or the sports industry. This role requires a detailed oriented individual who has a proven ability to build internal and external relationships while ensuring product safety standards are met.

The position is located in our headquarters in Stoughton, MA with a hybrid option and will report to the VP, Quality Assurance and Environmental Sustainability.

Franklin Family

IN MORE DETAIL, YOU WILL:

• Maintain and update existing testing protocols, testing forms, and Standard Operating Procedures (SOPs) to ensure compliance with applicable product safety regulations and customer requirements. Develop new testing protocols as needed.
• Serve as the point person for relationships with Franklin third-party testing laboratories. Negotiate testing pricing, coordinate testing programs, and ensure timely execution of compliance testing.
• Review and approve protocols developed by other QA staff. Provide guidance and technical support and address questions related to testing requirements, compliance standards, and protocol implementation.
• Maintain and update product safety regulations, testing policies, and compliance requirements within the Franklin Vendor Manual. Develop and implement SOPs as needed and communicate regulatory or policy changes to vendors and internal teams.
• Manage testing and inspection status for major Direct Import (DI) customer programs. Monitor project progress to ensure compliance requirements are met.
• Review and approve artwork, product sign-offs, catalogs, and risk assessments related to product safety, regulatory compliance, and potential liability exposure for certain product categories.
• Handle Franklin Sports' Consumer Product Safety Commission (CPSC) eFiling program, ensuring accurate and timely submission of required compliance information and maintenance of supporting records.
• Collaborate cross-functionally with Product Management, Sourcing, Operations, Quality Assurance, vendors, testing laboratories, and customers to support product compliance throughout the product lifecycle.
• Other projects as assigned.

WHO YOU ARE:

• Bachelor's degree required, ideally with a focus in Quality Control or related field
• 7+ years of experience in QA/QC role in the consumer product industry, ideally in consumer product testing laboratories for toys and/or the sports industry

WHAT YOU HAVE DONE/ESSENTIAL TO THE ROLE:

• Strong knowledge of Consumer Product Safety Regulations and rules, testing principles and applications, such as ASTM, AATCC, CPSIA, FTC, EN, etc.
• Demonstrated knowledge to the broad spectrum of affiliates, including Testing Labs, Vendors, Product Management, Operations, etc.
• Problem solving abilities
• Excellent written and verbal communication skills
• Highly organized with great follow up abilities
• Able to deal with different personalities and cultural understanding with proven relationship building experience
• Ability to manage multiple priorities and juggle between daily, weekly, monthly demands
• Ability to work well under pressure and able to work cross functionally with all levels in the organization and with outside vendors and clients

LEVEL OF RESPONSIBILITY:

Interact independently with internal and external parties, has the knowledge to make independent decisions.

SUPERVISORY RESPONSIBILITIES:

This position does not supervise employees.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit/stand; use hands or fingers to handle or feel; reach with hands and arms; and talk and hear.

Ability to climb ladders and carry 25 pounds on occasion.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate

For this role, the pay range is $71,000 – $85,000 annually, which is what we reasonably expect to offer when filling the position. Your actual offer will depend on things like your experience, skills, and what you bring to the team.

We also want to share with you our benefits at a glance:

• Employee Discounts
• 401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit‑sharing retirement contribution of 1% after a full calendar year of employment
• 20 days PTO program/13 Paid Holidays (prorated)
• Company Paid AD&D and Life Insurance (2 times Base Salary)
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance, Critical Illness or Hospital Indemnity
• Company Paid Short- and Long-Term disability plans put this under company paid Life
• Flexible Spending with $680 Carry Over option and Dependent Care Account Plans (under health dental and vision)
• Employee Life Assistance Plan and Identity Theft Protection Support
• Tuition Reimbursement after waiting period

Franklin Sports is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.