Sr. Property Claims Adjuster

Mutual of Enumclaw Insurance Company; Utah; On-site; USD 84,000 - 105,000; Full time

Job summary

Mutual Of Enumclaw Insurance Holding Company in Utah seeks a Sr. Property Claims Adjuster to determine coverage, investigate, evaluate, negotiate, and resolve moderate complex property claims. Location is field-based and PST hours apply.

Requires 5–7 years of property claims adjusting, bachelor’s or equivalent, and proficiency with Xactimate and XactAnalysis; willing to travel long distances and work after hours as needed.

Qualifications

• Knowledge of insurance policies and regulatory environments.
• Proven history of highly inquisitive claims investigations.
• Proficient with Microsoft Office products and claims software, including Xactimate and XactAnalysis.
• Ability to create accurate reconstruction estimates and obtain agreement from stakeholders.
• Strong written and verbal communication skills; conflict resolution and problem-solving.

Responsibilities

• Provide Ethical, Responsive, Personal, and Efficient claims service.
• Adjust personal, farm, and commercial property claims within the state of Utah.
• Interact with policyholders, agents, contractors, independent adjusters, and other vendors to facilitate timely resolution.
• Manage workload while maintaining claims quality and customer service.
• Identify subrogation and fraud potential and refer accordingly.
• Conduct field or desk investigations and inspections, guiding service providers on-site or virtually.
• May require after-hours duty/availability.

Skills

Claims investigations

Microsoft Office

Communication skills

Field inspections

Negotiation

Education

Bachelor’s degree or equivalent

Insurance designations/certifications

Tools

Xactimate

XactAnalysis

Job description

Overview

Founded in 1898, Mutual of Enumclaw is a people-first insurer rooted in community, recognized as Washington’s Best Company to Work For for the 14th consecutive year, and proudly serving individuals, families, farms, and businesses through local independent agents across the West.

The Sr. Property Claims Adjuster reports to a Property Claims Supervisor. The primary function of this role is to determine coverage, investigate, evaluate, negotiate, and resolve moderate complex property insurance claims.

Location: This is a Field role, and candidates MUST be located in the state of Utah. Candidates must be able to work during our core Pacific Standard Time (PST) business hours and must have high-speed internet (internet speed test required).

Hiring Range:$83,805 - $94,124*

Salary Range:$83,805 - $105,011

*The Hiring Range represents Mutual of Enumclaw’s current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range at any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer, please click here.

Responsibilities

• Provide Ethical, Responsive, Personal, and Efficient claims service
• Apply a strategic approach to adjusting personal, farm, and commercial lines property claims within the state of Montana.
• Interact with policyholders, agents, contractors, independent adjusters, and other vendors/partners to facilitate accurate, prompt claims resolution.
• Effectively manage workload while maintaining focus on claims quality and timely customer service.
• Recognize and refer claims for subrogation and fraud potential.
• Conduct field or desk investigations and inspections of damaged property; direct service providers in such activity with an emphasis on completing fieldwork and structural claim resolution while on-site or virtually.
• May require after-hours duty/availability.

Qualifications

Required Skills and Abilities:

• Knowledge of insurance policies and regulatory environments.
• A demonstrated history of highly inquisitive claims investigations.
• Proficient with Microsoft Office products and claims-related software programs, including Xactimate and XactAnalysis.
• Ability to individually create accurate reconstruction and rebuilding estimates and obtain agreement on repair costs and timeline from appropriate stakeholders.
• Strong written and verbal communication skills, including conflict resolution and problem-solving.
• Resilient and adaptable in a demanding and changing environment.

Education and Experience:

• Bachelor’s preferred or equivalent business/industry experience.
• Insurance industry designation(s)/certification(s) preferred.
• 5-7 years of insurance property field claims adjusting experience.

Physical Requirements:

• Must be able to climb ladders to perform inspections of damaged structures.
• Must be able to negotiate steep stairs and roofs.
• Must be able to lift 25lbs.
• Must be able to drive long distances.
• Prolonged periods of sitting at a desk and working on a computer, including video conferencing.