Sr Project Manager, Professional Services

Egnyte; United States; Remote; USD 115,000 - 123,000; Full time

Job summary

Join a forward-thinking company as a Senior Project Manager, where you'll lead complex projects and ensure successful customer deployments. This role offers the chance to make a significant impact by managing multiple customer projects, fostering relationships, and driving successful outcomes. With a focus on collaboration and communication, you'll work closely with customers and internal teams to deliver exceptional service and results. An innovative organization that values diversity and inclusion, providing a supportive environment for your professional growth and work-life balance.

Benefits

Flexible hours

Generous time off

401(k) Retirement Plan

Health Savings Account

Paid Maternal and Paternal Leave

Gym reimbursement

Free well-being apps

Discounted pet insurance

Electronics discounts

Lifetime access to Egnyte account

Qualifications

• 5-8 years of experience managing projects in technology organizations.
• Proven track record of working with external customers and internal teams.

Responsibilities

• Lead and manage complex programs to ensure successful customer deployment.
• Act as a liaison between customers and internal teams for project completion.

Skills

Project Management

Customer Engagement

Communication Skills

Organizational Skills

Problem Solving

Education

Bachelor's Degree in Computer Science

Tools

Project Management Software

Job description

Title: Senior Project Manager, Professional Services

Location: USA, Remote

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 23,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 23,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

As Sr Project Manager on the Egnyte Professional Services team, you would be responsible for planning and overseeing multiple customer projects to ensure that they are completed in a timely fashion and within budget and scope. You will plan and designate project resources, monitor progress and keep stakeholders updated on status in a timely manner. Your main goal would be to create and manage projects to successful completion - from initiation, through delivery, to closure, meeting all customer expectations and outcomes. Ideal candidates would possess broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly motivated to provide excellent customer service. The Principal Professional Services Project Manager would be an integral part of Egnyte’s Professional Services organization by helping customers maximize the value of their investment.

WHAT YOU’LL DO:

• Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’splatform
• Manage and communicate deliverables, risks, project timeline, ROI, andissues
• Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion andsuccess
• Communicate professionally and succinctlywhilefollowingStandard Operating Procedures (SOP)
• Ensure internal processes and client-facing documents are current and in support of corporategoals
• Predict resources needed to reach objectives and manage resources in an effective and efficientmanner; identify and bring in resources as required for quick response to client issues raised during the implementationphase
• Manage changes to the project scope, project schedule and project costs using appropriate verificationtechniques
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, andprogress
• Manage overall customer relationship and satisfaction during all phases of theengagement

YOUR QUALIFICATIONS:

• 5-8years’ experiencemanaging projects in Customer Facing Implementation roles (remote and onsite) in a technology organization
• Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
• Excellent customer engagement, presentation, and communication skills
• Solid organizational skills and multi-tasking skills, attention to detail, and ability toadapt to process in a quick changingenvironment; ability to manage multiple projects with multipleresources
• Experience handling escalations at all levels
• A strong understanding of project financials, revenue, cost, and margin isrequired
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience with creating,maintainingand following a repeatable projectmethodology
• Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
• Bachelor’s degree in computer scienceor related technical discipline is preferred

COMPENSATION:
Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $115k - $123k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional and Roth)
• Health Savings Account (HSA) and Employee Assistance Program (EAP)
• Paid Maternal, Paternal, and Adoption Leave to help you grow yourfamily
• Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
• Your own Egnyte account with lifetime access

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (includingtransgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Commitment To Diversity, Equity, and Inclusion:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our recently launched global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace.Egnytersare encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [e-mail]. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [e-mail]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.