Sr. Project Manager, Operations Services

Qdoba Restaurant Corporation; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

QDOBA is seeking a Senior Project Manager to oversee the planning, execution, and delivery of complex projects across the organization.

You will lead cross-functional teams, manage resources and budgets, develop project plans, and advise leadership on strategic implications. Travel 25–35% to facilities and restaurants; strong English communication and restaurant ops knowledge required.

Qualifications

• Bachelor's degree in Business Management or related field.
• PMP certification preferred or related project management certification.
• 5–7 years related restaurant management experience.
• 2–3 years project management experience in development of operating systems within a restaurant environment.

Responsibilities

• Leads and manages the entire project lifecycle from initiation to closure, ensuring timelines and budgets are met.
• Develops comprehensive project plans with scope, objectives, deliverables, and risk management.
• Oversees operational support activities for process improvements and system integrations.
• Maintains relationships with cross-functional partners and reports project status to stakeholders.

Skills

Project management

Leadership

English communication

Restaurant operations knowledge

Education

Bachelor's degree in Business Management or related field

PMP certification preferred

Job description

We are seeking a highly skilled and experienced Senior Project Manager to join the QDOBA Operations Services team. The Senior Project Manager will oversee the planning, execution, and delivery of complex projects within our organization. This role requires strong leadership, strategic thinking, and exceptional project management skills to ensure successful outcomes and field satisfaction.

KEY DUTIES/RESPONSIBILITIES:

• Leads and manages the entire project lifecycle from initiation to closure, ensuring adherence to timelines, budgets, and QDOBA standards. Conduct regular project reviews and performance evaluations to assess progress, identify areas for improvement, and implement corrective actions as needed. Manage project resources, including personnel, budget, and materials, to optimize efficiency and achieve project goals.
• Develop comprehensive project plans, including scope, objectives, deliverables, resource allocation, and risk management strategies. Identify project requirements and constraints, and proactively address any issues or obstacles that may arise during project execution.
• Manages operational support activities for process improvement through systems, equipment, and new products from unit test through system implementation, including develops and approves operational procedures: sources and monitors deployment; solicits feedback from restaurant management; monitors and evaluates test results; and represents operational requirements and perspectives on project development teams.
• Establish and maintain effective relationships with cross functional partners to ensure communication channels with stakeholders, team members, and field operations teams are met. Continually provide regular updates on project status, milestones, and potential risks. Presents recommendations from an operational viewpoint at decision-making meetings; advises on possible implications or alternatives.
• Foster a collaborative and supportive team environment, providing guidance, coaching, and mentorship to project team members to maximize their potential and productivity.
• Act as a trusted advisor to senior leadership, providing strategic insights, recommendations, and guidance on project-related matters.
• Supports required Qdoba PC applications by acting as operations systems subject matter expert with various internal departments; attends meetings to consult on systems; develops solutions to support field and Corporate Office personnel on problems, use and integration with new applications and procedures.
• Networks with other companies and vendor organizations to identify alternative products, systems and/or processes that can rapidly be integrated into the Qdoba system. Develops recommendations and presents findings to Sr Manager, Operations Services for approval.
• Performs other related duties, tasks and responsibilities as required, assigned, and directed.

QUALIFICATIONS:

Education – Bachelor's degree or equivalent, preferably in Business Management or related field. Project Management Professional certified preferred or related project management certification.

Experience – 5 to 7 years related restaurant management experience. 2-3 years project management experience in the development of operating systems within a restaurant environment.

Skills/Knowledge/Abilities – Requires excellent oral and written English communication skills, presentation skills, leadership skills, and project management skills. In-depth knowledge of restaurant operational systems and implementation. Advanced knowledge of personal computers and related word processing, database, and spreadsheet applications. Demonstrates integrity and ethical behavior.

Physical Requirements – Ability to speak/hear clearly in person and on the telephone. Ability to travel to manufacturing facilities, restaurants and other locations approximately 25%-35% of time as business needs require. Requires exposure to hot/cold temperatures (grill/walk-in freezer, etc.); ability to lift 50 lbs.

REASONABLE ACCOMMODATION:

Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.