Sr Project Lead, Card Operations

BCU; Vernon Hills (IL); On-site; USD 72,000 - 108,000; Full time

Job summary

BCU in Vernon Hills, IL seeks a seasoned Project Manager to lead high-impact strategic projects across card performance, member experience, and departmental efficiency. You will bridge business needs and technical execution, guiding initiatives from conception through delivery.

Responsibilities include defining scope with stakeholders, managing risks, ensuring regulatory compliance, and delivering ROI analysis to leadership. Strong communication and process management skills are essential.

Qualifications

• Minimum 3 years of experience in operations and project management.
• Undergraduate degree preferred.
• Ability to prioritize multiple projects and meet deadlines.
• Experience in business or systems analytics with intermediate Excel preferred.
• Strong communication and problem-solving skills.
• Knowledge of PSCU systems desirable.

Responsibilities

• Lead card optimization and departmental projects from initiation to completion.
• Implement operational efficiency through process improvements and system upgrades.
• Manage relationships with IT, external vendors, and consultants.
• Identify and resolve project risks and technical issues with stakeholders.
• Develop and maintain project work plans, requirements, and documentation.
• Oversee testing and validate outcomes against requirements.
• Facilitate meetings and provide status, budget, and risk updates.
• Provide post go-live technical support within scope of projects.
• Assist leadership with ROI assessments and evaluating project benefits.
• Perform other duties to support service excellence in a fast-paced environment.

Skills

Project management

Regulatory compliance

Operations

Time management

Communication

Problem solving

Process management

PSCU knowledge

Education

Undergraduate degree

Tools

Excel

Job description

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.

SALARY

This position has a base salary range of $72,000 - $108,000 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.

Summary

This role is responsible for leading the implementation of high-impact strategic projects, as approved by leadership, aimed at optimizing card performance, member experience and departmental efficiencies. This role bridges the gap between business needs and technical execution, overseeing all aspects of the project implementation and contributing to financial ROI analysis.

Role And Responsibilities

• Strategic Project Leadership. Lead card optimization and departmental projects, as approved by leadership, from initiation to completion, collaborating with the business to define scope, goals, resources, and success metrics with cross-functional stakeholders.
• Process & Systems Improvement. Implement operational efficiency through business process improvements, system upgrades, conversions and workflow enhancements while adhering to change control procedures.
• Vendor & Partner Management. Manage relationships with IT, external vendors, and consultants, overseeing project delivery and alignment with business objectives.
• Risk & Issue Mitigation. Proactively identify, troubleshoot, and resolve complex project risks and technical issues through collaboration with business decision makers.
• Comprehensive Documentation. Develop and maintain project work plans, requirements, and technical documentation to ensure accuracy and accessibility throughout the project lifecycle.
• Quality Assurance & Testing. Provide oversight for project deliverables by validating outcomes against requirements and managing final acceptance testing.
• Stakeholder Communication. Facilitate meetings and provide regular updates on project status, budget, and risks to management and business partners, as applicable.
• Technical Support. Research and resolve user inquiries, within the scope of projects and defined post go- live support periods, regarding operating systems and tools, providing functional support to ensure operating effectiveness.
• Financial Analysis. Assist leadership with conducting ROI assessments and evaluating project benefits to support data-driven financial decision-making, as applicable.
• General Support. Perform other duties as assigned to support service excellence in a fast-paced environment.

Qualifications And Education Requirements

• Minimum 3 years of experience in operations, project management and related regulatory and compliance requirements.
• Undergraduate degree preferred.
• Must have the ability to prioritize multiple projects and manage time efficiently to meet established deadlines, while demonstrating an appreciation for accuracy and service.
• Experience in business or systems analytics with intermediate experience in Excel preferred.
• Possess strong communication, problem solving and process management skills.
• Ability to view the product/project from a member experience.
• Ability to work effectively and communicate with management, members, internal/external contacts, and vendors.
• Self-motivated with the ability to work well both in groups and independently.
• Ability to elevate appropriately and utilize resources effectively.
• Knowledge of PSCU systems desirable.

BCU Shared Values

We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU

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