Rep, Member Service

BCU; Indiana; On-site; USD 35,000 - 53,000; Full time

Job summary

BCU in Spencer, Indiana is seeking a motivated member service associate to consult with members on credit union products and services and help achieve financial well-being.

The role handles consumer loan applications from interview to close, aiming for sales and service goals while maintaining member relations and compliance with procedures.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task and work under pressure.
• Excellent organizational skills and teamwork.
• Operate independently with minimal direction.
• Knowledge of Windows PC and relevant systems.
• Bilingual English/Spanish is a plus.

Responsibilities

• Process consumer loan applications from interview to close with sales results.
• Consult to fulfill present and future financial needs of members.
• Handle all member service transactions and build relationships.
• Ensure compliance with internal/external regulations and policies.
• Meet individual sales and service goals including loan origination.

Skills

Verbal communication

Written communication

Multi-tasking

Organizational skills

Teamwork

Independent work

Windows PC skills

Bilingual (English & Spanish)

Education

High School Diploma or equivalent

Job description

Spencer, IN, 780 Brookside Drive, Spencer, Indiana, United States of America

Job Description

Posted Thursday, August 6, 2026 at 5:00 AM

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.

OurWHYis the reason we exist:To Empower People to Discover Financial Freedom.What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU!#bYOU

This position has a base salary range of $35,200 to $52,800 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.

S UMMARY

Perform all member service-related functions in a timely and accurate basis. To effectively consult with members and prospective members on credit union products and services, and understand the importance of providing financial well-being solutions to all our members.

R OL E AN D ES PONSIBILITIES

P r o ficient in processing consumer loans from application to close with proven sales results. Interview members/prospective members to identify, consult and fulfill their present and future financial and lending needs. Process consumer loan applications, consult to close loans with ancillary products and service member loan requests. Conduct all member service transactions. Build and maintain favorable member relations/relationships. Comply with internal and external regulations, policies and procedures. Responsible for the achievement of individual sales and service goals including consumer loan origination sales. Successfully complete all required registrations or certifications as needed.

Q UALIFICATIONS AN D E D UCATION R EQUIREMENTS

• High School Diploma or equivalent.
• Minimum 2 years’ experience in financial Institution, and or retail sales experience is preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task, and to work well under pressure.
• Excellent organizational skills.
• Teamwork oriented.
• Operate independently with minimum direction.
• Knowledge of Windows PC skills and thorough knowledge of relevant BCU computer systems.
• Bilingual (English & Spanish) is a plus.

BCU Shared Values:

We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner . #LoveBCU

Spencer, IN, 780 Brookside Drive, Spencer, Indiana, United States of America