Sr. Program Manager, WFM Perishables Merchandising

Amazon.com Services LLC; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Paid time off

Job summary

Amazon is seeking a Sr. Program Manager reporting to the Executive Leader of Execution and Inventory Planning to drive company-wide programs for Prepared Foods and Bakery, ensuring quality, safety, and customer experience.

You will build partnerships across merchandising, operations, strategy, finance, marketing, exclusive brands, and L&D to deliver scalable solutions. The role emphasizes data-driven improvements, end-to-end delivery, and clear communication to senior leadership, with a focus on

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Establish business requirements and success metrics for strategic venue initiatives.
• Lead company-wide execution programs ensuring consistency and scalability.
• Define and implement venue strategy for Prepared Foods and Bakery categories across regions.
• Partner with category merchants to translate strategies into operational plans.
• Collaborate with leadership, field teams, and process support for seamless implementation.
• Monitor and improve KPIs including shrink, waste, and operational efficiency.
• Identify and resolve execution gaps through root cause analysis and corrective actions.
• Ensure program design meets regulatory requirements and policies.
• Present complex information to senior leadership.
• Foster continuous improvement and operational excellence.
• Communicate strategy, priorities, and performance clearly across levels.

Skills

Program management experience

Data-driven decision making

Communication to senior leadership

Process improvements

Knowledge of AI tools

Upskilling / workforce development

Education

Master's degree or MBA in business / operations / HR / adult education / organizational development

Tools

AI tools

Job description

Reporting to the Executive Leader of Execution and Inventory Planning, this role leads program execution for Prepared Foods and Bakery teams, implementing company-wide programs and creating deliverables that drive consistent performance.

Demonstrating Customer Obsession, the Sr. Program Manager defines venue strategy and establishes business requirements that prioritize food quality, food safety, and customer experience. This role requires building and maintaining strong partnerships across category merchants, operational area leadership, field and process support, operations business support, strategic planning, finance, marketing, exclusive brands, and learning and development teams. Earning Trust through transparent communication, the successful candidate demonstrates strong communication skills, including the ability to present complex information to senior leadership.

The Sr. Program Manager excels at active listening, follows through on commitments, and builds credibility through consistent delivery of results that benefit both customers and the business.

Key job responsibilities

• Establish business requirements and success metrics for strategic venue initiatives.
• Lead company-wide execution programs ensuring consistency and scalability.
• Define and implement venue strategy for Prepared Foods and Bakery categories across all regions.
• Partner with category merchants to translate category strategies into measurable operational execution plans.
• Collaborate with operational area leadership, field teams, and process support to ensure seamless implementation.
• Monitor and improve key performance indicators including shrink, waste, and operational efficiency
• Identify and resolve execution gaps through root cause analysis and corrective action plans.
• Ensure program design and store requirements meet all regulatory requirements and company policies.
• Present complex business information and recommendations to senior leadership.
• Foster culture of continuous improvement and operational excellence.
• Communicate strategy, priorities, and performance expectations clearly across all levels.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below.

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually