Sr. Program Manager, WFM Merchant Capabilities Team

Amazon; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon in Austin, TX seeks a Sr. Program Manager for the WFM Merchant Capabilities Team to drive a large-scale merchandising technology initiative.

You will connect product, technology, and business teams, ensuring accountability and timely delivery for customer-facing initiatives. You will establish governance, develop roadmaps, and communicate with senior leadership, while removing blockers and aligning stakeholders across the organization.

Qualifications

• 5+ years of program or project management experience.
• 3+ years cross-functional experience with non-tech teams.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience using data and metrics to determine and drive improvements.

Responsibilities

• Establish and lead program governance for a large technology initiative, including defining structure, milestones, cadences, and reporting mechanisms.
• Develop and maintain program plans, roadmaps, and status reports for executive leadership.
• Drive cross-functional coordination across product management, engineering, and business stakeholders to align priorities and deliverables.
• Create and manage executive-level communications including business reviews and leadership narratives.
• Identify and mitigate risks and blockers; escalate appropriately and drive resolution.
• Design scalable program management processes and tools for organization-wide use.
• Facilitate decision-making by synthesizing information into clear, actionable recommendations.
• Build strong relationships with technical and non-technical stakeholders at all levels.
• Track and report on key program metrics, ensuring transparency across workstreams.

Skills

Program management

Cross-functional collaboration

Data-driven decisions

Executive communications

Education

Bachelor's degree

Job description

Sr. Program Manager, WFM Merchant Capabilities Team

Job ID: 10424077 | Amazon.com Services LLC

The WFM Ecommerce, Product, and Merchant Capabilities Team is looking for a Senior Program Manager to drive strategic initiatives in the Merchandising space. Our team is laser-focused on innovating on behalf of our customers and expanding WWGS reach and impact. This is an exciting opportunity to drive change at the enterprise level for WFM.

In this role, you will be responsible for standing up and managing a large-scale program supporting a complex technology initiative. While this is not a hands‑on technical role, you will serve as the critical connective tissue between product, technology, and business teams — ensuring alignment, driving accountability, and delivering results on behalf of our customers.

Key job responsibilities

• Establish and lead program governance for a large technology initiative, including defining program structure, milestones, cadences, and reporting mechanisms
• Develop and maintain comprehensive program plans, roadmaps, and status reporting for executive leadership
• Drive cross‑functional coordination across product management, engineering, and business stakeholder teams to ensure alignment on priorities, dependencies, and deliverables
• Create and manage executive‑level communications including business reviews, program updates, and leadership narratives
• Identify and mitigate program risks and blockers; escape appropriately and drive resolution
• Design and implement scalable program management processes, tools, and mechanisms that can be leveraged across the organization
• Facilitate decision‑making across teams by synthesizing complex information into clear, actionable recommendations
• Build and maintain strong relationships with technical and non‑technical stakeholders at all levels of the organization
• Track and report on key program metrics, ensuring transparency and accountability across workstreams

A day in the life

You’ll start your morning by leading a cross‑functional sync with product and engineering partners to establish the risk level of their swimlane. Midday, you’ll draft executive updates, refine program timelines, and facilitate decision‑making meetings with senior leaders. Afternoons are spent removing blockers for delivery teams, aligning stakeholders on shifting priorities, and building mechanisms that keep the program running smoothly. No two days look the same — but every day centers on driving clarity, alignment, and momentum across a complex technology initiative.

About the team

We are a team of builders passionate about creating world‑class merchandising capabilities for Whole Foods Market. We operate at the intersection of technology and business, partnering closely with product and engineering teams to deliver innovative solutions that improve the customer experience. We value ownership, bias for action, and a relentless focus on delivering results.

Basic Qualifications

• 5+ years of program or project management experience
• 3+ years of working cross functionally with non-tech teams experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Bachelor's degree

Preferred Qualifications

• 7+ years of program or project management experience
• 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
• 5+ years of working cross functionally with non-tech teams experience
• Experience in online retail operations or similar field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.