Sr. Program Manager - Change Management, WWGS BizOps

Amazon; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Seattle, WA is seeking a Sr. Program Manager for Change Management to lead strategic initiatives transforming Whole Foods Market store changes.

You will oversee end-to-end change requests, develop processes, and analyze financial impacts to improve customer experience and operations. Join a team focused on innovative store design and data-driven decisions, collaborating with Design, Construction, Finance, and Operations to deliver initiatives, present to senior leadership, and ensure

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Lead end-to-end management of store change requests, from initial assessment through implementation.
• Develop and optimize change management processes while maintaining strong stakeholder relationships.
• Analyze business cases and financial impacts for proposed store modifications.
• Drive cross-functional collaboration with Design, Construction, Finance, and Operations teams.
• Present recommendations and progress updates to senior leadership.

Skills

PM experience

Data-driven decisions

End-to-end ownership

Education

Master's or MBA

Job description

Job ID: 10416120 | Amazon.com Services LLC

Join a dynamic team that's revolutionizing the future of grocery retail at Amazon. As a Sr. Program Manager for Change Management, you'll lead strategic initiatives that transform our physical retail spaces in Whole Foods Market locations. This role offers an exciting opportunity to drive innovation while ensuring seamless execution of store modifications that enhance customer experience and operational efficiency.

Key job responsibilities

• Lead end-to-end management of store change requests, from initial assessment through implementation
• Develop and optimize change management processes while maintaining strong stakeholder relationships
• Analyze business cases and financial impacts for proposed store modifications
• Drive cross-functional collaboration with Design, Construction, Finance, and Operations teams
• Present recommendations and progress updates to senior leadership

A day in the life

Your day might begin with reviewing proposed store modifications & program changes with partner teams. You'll analyze the business impact of these changes, create detailed project plans, and coordinate with various stakeholders to ensure smooth execution. Throughout the day, you'll monitor ongoing projects, resolve challenges, and ensure all modifications align with our customer-first approach. You'll also spend time developing presentation materials for leadership reviews and collaborating with cross-functional teams to optimize our change management processes.

About the team

The Retail Growth and Development team is passionate about creating exceptional shopping experiences through innovative store design and strategic improvements. We're responsible for planning, designing, and maintaining Amazon's grocery retail locations across the globe. Our team combines retail expertise with data-driven decision-making to continuously enhance our stores' physical environments. We value diverse perspectives and encourage creative problem-solving to drive results that matter to our customers and communities.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 5+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, IL, Chicago - 115,600.00 - 160,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.