Program Manager, E-Commerce Subscription

Amazon; Austin (TX); Sur place; USD 74 200 - 129 800; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Paid time off

Résumé du poste

A leading e-commerce company in Austin is looking for a Program Manager to drive critical business inputs for the Grocery Subscription service. This role involves executing programs, managing relationships with stakeholders, and leveraging data for continuous improvements. The ideal candidate will have over 4 years of experience in program management and a strong ability to communicate and collaborate cross-functionally. An attractive salary range of $74,200 to $129,800 annually is offered, along with comprehensive benefits.

Qualifications

• 4+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsabilités

• Execute assigned e-commerce programs and projects.
• Identify and recommend optimizations for program execution.
• Develop program-specific tactics and goals.

Connaissances

E-commerce strategy

Financial analysis

Communication skills

Project management methodologies

Cross-functional collaboration

Formation

Bachelor's degree or equivalent

Description du poste

Description We are looking for a Program Manager to join the Whole Foods Market E-Commerce Business Team. This Program Manager will drive critical business inputs around the Grocery Subscription including member benefits, service pricing, and customer go to market. Program Managers lead program strategy, execution, and KPI management of key E-Commerce workstreams in partnership with Merchandising, Marketing, Operations, Finance and Technology.

We are looking for a strategic thinker who obsesses over customers, earns trust with stakeholders, dives deep into business metrics and processes, and consistently delivers results. Stakeholder management will be a critical success factor in this role. You must be able to build strong relationships and deliver results through partner teams, including Whole Foods Market global and regional teams, and Amazon Business, Operations, and Technical teams.

Key job responsibilities

• Executes assigned e-commerce programs and projects
• Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.
• Develops program-specific tactics and goals to achieve business and customer engagement objectives.
• Leads execution of programs, including:
• Managing timelines
• Managing budgets
• Program status communication
• Ensures / develops weekly, monthly, and quarterly reporting for e-commerce programs.
• Identifies reporting requirements and ensures access to program-related data
• Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
• Maintains awareness of e-commerce trends, developments, and best practices.
• Provides coaching and mentoring for new TMs.
• Serves as a resource on WFM capabilities and captainships.
• Informally shares appreciation and feedback to improve the performance of others.

Skills

• Understanding of e-commerce strategy, planning, and execution.
• Good quantitative and financial analysis skills. Good analytical skills.
• Excellent communication skills, including written, verbal, and listening.
• Presents information and responds to questions with guidance, one-on-one, and with internal and external customers.
• Tailors communication approach to specific situations and audiences.
• Ability to leverage, influence, navigate, and build partnerships across business teams.
• Impacts the quality of own work and that of the team. Ability to build and nurture relationships with cross-functional Team Members.
• Understands standard project management methodologies and requirements.
• Ability to plan, estimate, organize, and monitor projects.
• Ability to keep projects on track financially, creatively, and in accordance with stakeholder deadlines.
• Understands company, business unit, and/or project strategy, goals, and objectives.
• Able to identify alignment / misalignment of team / program goals with larger organizational strategy, goals, and objectives.
• Understands the WFM product mix, supply base, and retail operations.

Basic Qualifications

• 4+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree or equivalent, or 6+ years of equivalent experience

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Salary and Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

Company

Amazon.com Services LLC

Job ID

A3160345