Sr. Program Manager, RTI

Amazon.com Services LLC; Seattle (WA); On-site; USD 140,000 - 200,000; Full time

Job summary

Amazon.com Services LLC is seeking a Sr. Program Manager within Recruiting Technology Integration to define and drive delivery of product features for recruitment at scale.

You will own strategic features, partner with business customers and tech teams, and translate operational needs into measurable solutions. You will plan, execute, and deliver multiple features, influencing senior leadership and ensuring usability, ROI, and customer delight.

Qualifications

• Exceptional written and verbal communication, and strong influence.
• Ability to craft narratives for senior leadership and align multiple teams.
• Comfort with ambiguity and translating complex needs into actionable requirements.
• Data-driven mindset with ability to apply analytics techniques.

Responsibilities

• Act as the Voice of the Customer and translate needs into clear use cases and prioritized requirements.
• Lead cross-team coordination; develop PR/FAQs, BRD, LRD documentation as needed.
• Partner with UX to mockup features and validate usability against customer needs.
• Ensure plans meet compliance, localization, and accessibility requirements.
• Drive GTM efforts, align stakeholders, and escalate blockers to maintain momentum.

Skills

Voice of the Customer

Influence & storytelling

Program management

Stakeholder management

Requirements gathering

Job description

The Recruiting Technology Integration (RTI) organization is seeking a Sr. Program Manager to define and drive the delivery of product features and process improvements that enable recruitment at scale. This role functions as the business owner and strategic lead for one or more features within the Talent Acquisition product ecosystem, partnering closely with business customers and technical teams to translate operational needs into measurable solutions.

You are responsible for the planning, execution, and delivery of one or more features related to existing Talent Acquisition products. You may be embedded within a single team, focused on the vision for their product features, or you may work across teams. You know how to delight customers. Your work impacts a product's customer experience (CX), feature usability, success metrics (e.g., customer delight, adoption, quality, ROI), team goals, and may impact organization-level goals. You work independently, seeking direction when needed.

What We're Looking For

Success in this role requires exceptional written and verbal communication skills, strong influence, and structured thinking. You must be able to craft compelling narratives for senior leadership, facilitate complex discussions across diverse stakeholder groups, and drive clarity across multiple product teams without direct authority. You should be comfortable operating in ambiguity, translating complex business needs into actionable requirements, maintaining momentum across interdependent workstreams, and balancing competing priorities while keeping customer needs at the center of decision-making.

You are data-driven and understand a broad range of analytics techniques. Your verbal and written style is clear and concise - you are able to transform raw thoughts into clear documentation and direction.

Key job responsibilities

Product Strategy & Customer Obsession

• Act as the Voice of the Customer, articulating recruiter, candidate, and stakeholder needs and translating them into clear business use cases, prioritizing technical requirements with product managers, and compelling narratives for senior leadership
• Follow Amazon program management best-practices and work backward from the customer; participate in in-person customer research and user studies
• Identify interesting use cases and clarify how they differ from existing solutions; provide stakeholders with insights into market opportunities
• Refine business use cases and justifications to support prioritization decisions and demonstrate return on investment
• Ensure usability studies include diverse customer sets and perspectives

Requirements & Delivery

• Act as the programmatic business owner for Amazon Talent Acquisition product or process domains, working with subject-matter experts to design ideal-state workflows, identifying where to improve process and technology, and standardizing processes to remove operational complexity and enable effective product outcomes
• Translate customer pain-points and operational needs into clear functional requirements or UX designs in partnership with technical teams for strategic documentation (e.g., PR/FAQs, BRD, LRD)
• Partner with UX designers to mockup and prototype features (when appropriate), confirming the design meets customer and business needs.
• Ensure plans account for compliance requirements (e.g., legal, financial, data privacy/security), localization (e.g., language, regional requirements), and accessibility (e.g., people with disabilities)

Stakeholder Communication & Alignment

• Communicate clearly and directly with customers and end users, ensuring the right information reaches the right people at the right time.
• Establish and maintain mechanisms to keep all stakeholders aligned on expectations, progress, and delivery timelines, proactively escalating impasses to maintain momentum
• Identify "Go to Market (GTM)" stakeholders and clearly articulate feature scope, timeline, owners, risks, and mitigation steps
• Accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., "Path to Green"), and escalating appropriately
• Drive constructive discussions that help users, designers, developers, legal, compliance, and sales teams reach consensus

Data & Performance

• Be data-driven; understand the risk of acting on a vocal minority and apply a broad range of analytics techniques appropriately
• Define, monitor, and build solutions that improve key success metrics (KPIs); identify and research anomalies in performance and escalating findings or drive resolution
• Analyze product feature launches and perform post-mortem analysis on efficacy, issues experienced, and lessons learned
• Develop and deliver operational reporting for updated processes to drive standards across multiple business segments at launch.

Change Management & Launch

• Develop and execute change management strategies to support the successful rollout and sustained adoption of new features
• Apply process improve