Sr. Program Manager, Industrial L&E, WWGS BizOps

Amazon.com Services LLC; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Job summary

Amazon.com Services LLC is seeking a Sr. Program Manager to lead complex grocery distribution center launches and retrofits within the Worldwide Grocery Supply Chain.

You will drive cross-functional programs spanning Operations, Construction, Real Estate, Design, Engineering, Safety, IT, and more to deliver scalable, high-impact initiatives for Whole Foods Market and Amazon Grocery Logistics. You'll own program strategy, execution, and change management, develop standardized processes,

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Manage cross-functional programs for grocery distribution center launches and retrofits across Operations, Construction, Real Estate, and Design teams.
• Lead end-to-end project execution for facilities ranging from 60k to 1M sq ft with mechanical, electrical, and automation systems.
• Develop and standardize scalable processes and mechanisms for network-wide expansion.
• Orchestrate operational readiness activities with senior teams to ensure successful project launches.
• Own program communication and stakeholder management, presenting status, metrics, and recommendations to leadership.

Skills

Program management

Data-driven decisions

Stakeholder communication

Cross-functional collaboration

Change management

Education

Master's degree or MBA

Tools

AI tools

Job description

Drive the future of Amazon's Worldwide Grocery Supply Chain as a Sr. Program Manager leading high-impact launches and retrofits across our expanding industrial real estate portfolio. Join the Industrial Launch & Execution team where you'll orchestrate strategic initiatives for distribution centers that power Whole Foods Market and Amazon Grocery Logistics operations.

We're seeking an experienced Sr. Program Manager to lead cross-functional initiatives, change management, and operational excellence across our growing grocery industrial footprint. In this role, you'll exhibit a strong ownership mindset: scoping projects, developing standardized processes, coordinating execution, and communicating effectively with diverse stakeholders. You'll influence teams spanning Operations, Start-Up, Construction, Real Estate, Design, Engineering, Safety, Maintenance, Loss Prevention, IT, and Food Safety to deliver new distribution center launches, plus complex ASRS and physical retrofits that enable Amazon's grocery supply chain strategy.

Key job responsibilities

• Manage complex, cross-functional programs for new and existing grocery distribution center launches, plus ASRS and operational retrofits, delivering ambitious goals across Operations, Construction, Real Estate, and Design teams.
• Lead end-to-end project execution for industrial facilities ranging from 60k to 1M square feet with sophisticated mechanical, electrical, and automation systems, ensuring seamless transitions from construction to operations.
• Develop and standardize scalable processes and mechanisms that become the blueprint for network-wide expansion, eliminating ambiguity and reducing churn across the organization.
• Orchestrate operational readiness activities, coordinating across Senior Operations Managers, Construction Managers, Reliability & Maintenance Engineering, and Workplace Health & Safety to ensure successful project launches.
• Own program communication and stakeholder management, presenting project status, metrics, and recommendations to leadership teams while accelerating progress through crisp decision-making and proactive issue escalation.
• Influence internal and external stakeholders without formal authority, driving adoption of new processes and change management initiatives across diverse teams.
• Manage multiple concurrent priorities simultaneously, demonstrating exceptional organizational skills and ability to context-switch between tactical execution and strategic planning.
• Regional travel up to 25% to support on-site launches, retrofits, and stakeholder engagement.

A day in the life

As a Sr. Program Manager on the Industrial Launch & Execution team, your days are dynamic and impactful. You'll review construction progress on distribution centers, lead cross-functional meetings with Operations, RME, and WHS teams to finalize operational readiness plans for project turnover, and solve high-impact problems like removing launch blockers or standardizing processes for network-wide replication. You'll coordinate with Senior Operations Managers, Construction Managers, Reliability & Maintenance Engineering, and Workplace Health & Safety teams, analyzing data, creating executive presentations, and occasionally traveling to sites to understand challenges firsthand and build relationships with operations teams.

About the team

The Industrial Launch & Execution team is part of Worldwide Retail Growth and Development is responsible for launching and maintaining Amazon's grocery supply chain facilities to support Whole Foods Market, Amazon Grocery Stores, and Amazon Grocery Logistics.

Our mission is to build a best-in-class launch function that enables grocery supply chain growth at scale. We eliminate ambiguity by standardizing processes and creating mechanisms that allow our construction, design, and operations partners to work efficiently. Our culture thrives on ownership, innovation, and collaboration, turning first-of-kind challenges into repeatable, scalable solutions while maintaining high standards and speed.

Basic Qualifications:

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications:

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected statu