Sr. Non-Retail Program Manager, WWGS - Facility Operations Support

Amazon; Austin (TX); On-site; USD 115,600 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Worldwide Grocery Stores team in Austin, TX is seeking a Senior Program Manager to drive strategic initiatives for non-retail grocery operations. This includes improving efficiency, capacity planning, and process standardization across multiple facilities.

The ideal candidate will have over 5 years of program management experience, with a strong focus on data-driven improvements and team leadership. The role involves managing significant budgets and collaborating with various stakeholders for successful operational execution.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy and communicating results to senior leadership.

Responsibilities

• Own end-to-end program strategy for multiple initiatives impacting facilities.
• Define program objectives, success metrics, and resource allocation.
• Analyze operational data to identify inefficiencies and improvement opportunities.

Skills

Program management

Data analysis

Strategic initiative leadership

Stakeholder management

Education

Bachelor's degree in business or related field

Job description

Sr. Non-Retail Program Manager, WWGS – Facility Operations Support

Job ID: 10460361 | Amazon.com Services LLC

Amazon's Worldwide Grocery Stores (WWGS) Growth & Development team seeks a Senior Program Manager to lead strategic initiatives supporting non‑retail grocery operations. The role focuses on improving operational efficiency, capacity planning, and process standardization across Distribution Centers and food production facilities.

Key Responsibilities

• Own end‑to‑end program strategy for 5‑10 concurrent initiatives impacting multiple facilities.
• Define program objectives, success metrics, and resource allocation across business units.
• Make trade‑off decisions between competing priorities with limited executive guidance.
• Develop multi‑year roadmaps for operational capability development.
• Manage program budgets ranging from $1M to $10M annually.
• Design and implement standard operating procedures across 15+ industrial facilities.
• Lead capacity planning initiatives for warehouse expansion, equipment procurement, or process changes.
• Analyze operational data to identify bottlenecks, inefficiencies, and improvement opportunities.
• Participate in facility launches, retrofits, or decommissioning projects.
• Establish performance benchmarks and track operational KPIs across the facility network.
• Lead working groups with 15‑25 stakeholders from operations, supply chain, engineering, and finance.
• Influence VP‑level decision‑making through data-driven recommendations.
• Negotiate resource allocation and prioritization with peer program managers.
• Resolve conflicts between competing organizational objectives.
• Partner with legal, safety, and compliance teams on regulatory requirements.

About the Team

The Facilities Operations Team balances high‑quality support and customer experience with cost efficiency and compliance. Responsibilities include maintaining equipment uptime, ensuring safety, managing regulatory compliance for building systems, hazardous materials, and energy usage, and coordinating 24/7 emergency response for day‑to‑day repair and maintenance work orders.

Basic Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Preferred Qualifications

• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design, or related field.
• 2+ years of driving process improvements experience.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.
• Knowledge of general AI tools.

Compensation & Benefits

Base salary range varies by location:

• Chicago, IL: $115,600.00 – $160,000.00 USD annually
• Jersey City, NY: $127,200.00 – $185,000.00 USD annually
• Nashville, TN: $104,100.00 – $155,400.00 USD annually
• Austin, TX: $115,600.00 – $160,000.00 USD annually
• Seattle, WA: $115,600.00 – $160,000.00 USD annually

Amazon also offers comprehensive benefits including health, dental, vision, prescription, basic life & AD&D insurance, supplemental life plans, Employee Assistance Program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.