Sr Program Manager Facilities, NA BXM

Amazon.com Services LLC; Wixom (MI); On-site; USD 140,000 - 210,000; Full time

Job summary

Amazon.com Services LLC in Wixom, MI is seeking an organized, autonomous facilities management expert to lead the North America IFM strategy across the US and Canada, with potential expansion to Mexico and the rest of the Americas.

You will collaborate with Procurement, Operations, Finance and local maintenance teams to optimize cost, quality and performance of hard and soft services while tracking KPIs and partnering with Finance to improve data management and budgeting.

Qualifications

• 5+ years of cross-functional experience with tech and non-tech teams.
• 5+ years of team management experience.
• 5+ years of cross-functional project delivery experience.
• 5+ years of program or project management experience.
• Experience defining program requirements and using data/metrics to determine improvements.

Responsibilities

• Leads the expansion of the Integrated Facility Management (IFM) Strategy in NA.
• Technical lead collaborating with procurement to execute contracts and manage vendor relationships.
• Coordinate with global SMEs to adapt strategies to local regulations.
• Engage with leaders to deploy IFM initiatives to improve cost, quality and performance.
• Develop KPIs, tools and dashboards to report savings, compliance and risk.

Skills

Cross-functional collaboration

Team management

Project delivery

Program management

Data-driven decision making

Job description

Amazon is seeking an organized, dynamic, autonomous data driven expert in Facilities Management to support the development of the function in North America, impacting sites in the US and Canada and overseeing spend, with possibilities of expansion to Mexico and the rest of Americas.

As a Facilities Management expert, this individual will collaborate with multiple stakeholders (Procurement, Operations, Finance, and local Maintenance teams), to develop strategies to optimize the cost, quality and performance of the hard-soft services (i.e. Base building, Snow removal, etc.)

Key job responsibilities

• Leads the expansion of the Integrated Facility Management (IFM) Strategy in NA.
• Technical lead collaborating with procurement to execute contracts and manage vendor relationships at a corporate level.
• Point of contact with other global Subject Matter Experts established in NA and supports the adoption of global strategies modifying them as needed to meet local regulations/restrictions.
• Engage with business owners and leadership to support the deployment/adoption of the IFM strategies/initiatives to improve cost, quality and performance.
• Collaborates with vendors to develop performance KPIs, tools and dashboards to consolidate the teams reporting of metrics (i.e. savings, escalations, compliance, risk, etc.) to the business and leadership.
• Analyses spend from services on multiple business units across the NA region to support data driven decisions.
• Partners with Finance, Field teams and Procurement to improve our data management, categorization and budgeting.
• Support the definition of the gap analysis of internal and external stakeholders and the required training program needed to succeed the delivery of a successful FM strategy.
• Represent the team in the multiple Business Reviews with internal and external stakeholders to centralize points of contact.
• Traveling domestically and internationally up to 30% of the time.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

At Amazon, we value people with unique backgrounds, experiences, and skillsets.

About the team

Building Excellence Management (BXM), is Amazon's global centralized unit for Base Building asset management within RME. It operates through three pillars: Global Facilities Management (GFM), Global Standards & Compliance (GSC), and Fire Life Safety (FLS). Strategically, BXM is deploying a global foundation ensuring proper asset management, PM protocols, vendor performance control, EOL implementation, cost optimization, and safety improvements.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MI, Wixom