Sr. Program Manager-Consulting

Cryoport Systems; Irvine (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Cryoport Systems in Irvine, CA seeks a client-facing Senior Program Manager to develop and drive strategies, maintain timelines, and coordinate resources with cross-functional partners to support client relationship development and successful project delivery.

You will lead complex programs that span Cryoport's products and services, act as the primary client contact, and mentor teams while implementing process improvements to enhance quality and performance.

Qualifications

• Lead cross-functional client programs from scoping to closeout.
• Coordinate internal teams and external partners to meet project milestones.
• Prepare project plans, reports and deliverables for executive reviews.
• Monitor program performance and drive improvements.

Responsibilities

• Program Management: Lead for specific client programs requiring cross-functional coordination and oversight of other program managers.
• Operations Support: Serve as the central point of contact for client projects and provide operational support including program communications.
• Commercial Support: Analyze client needs and help design technical and financial solutions in proposals.

Job description

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™ by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

POSITION SUMMARY

The client-facing Senior Program Manager plays a key role in developing and driving strategies, maintaining timelines, and coordinating resourcing with cross-functional partners to support client relationship development, project and program planning, implementation, and management. This will range from development of the project requirements, documentation aspects of setting up the project and management of all project-related activities through to study completion. This individual is expected to lead complex client programs with projects that involve multiple Cryoport Systems' products and services, and act as a liaison as the key point of contact for the client.Senior Program Managers act in a consultative role to offer clients solutions to complex projects and services and will collaborate with internal teams to meet client expectations and the Cryoport Systems' goals.

GENERAL RESPONSIBILITIES ( include but are not limited to ):

Program Management

• Serve as a Lead for specific client programs that require cross-functional coordination and oversight of other program managers.
• Serve as a key contact for clients and provide operational support for client projects by facilitating internal and external program communications.
• Develop Project Plans, Invoice Reports, Presentations and other final Project Deliverables to support execution of projects and business/performance reviews for client programs.
• Coordinate and lead meetings and on-site visits as required, including but not limited to project scoping, kickoff, planning, report/analysis and closeout meetings, and provides timely provision of customer reports and updates.
• Measure project and program performance using Project Management tools and techniques to monitor progress, identify and quantify variances and perform any required corrective actions.
• Monitor and drive client specific, program-related revenue recognition and immediately report any gap from projected targets.
• Oversee the closeout of projects and identify lessons learned to aid in continuous improvements to refine products and service offerings including net promoter score and other metrics.
• Communicate with cross-functional teams regarding current and upcoming projects, resource needs and timelines.
• Participate in cross-functional business process improvement activities as required.
• Serve as a department leader in mentoring and training team members and developing and implementing process improvements to streamline global activities.

Operations Support

• Select suppliers/service providers and monitor the delivery of custom services and products as required to support the client project.
• Organize and deliver training, including cross-training for other employees in the organization where and when appropriate.
• Serve as the central point of contact for client projects and provide operational support including facilitating all program communications internally and externally and leading cross-functional teams in managing multiple project plans and client commitments.
• Support Operations and Quality Assurance teams with issue submission, investigation, closure and final reporting of deviations and complaints related to active projects and client studies.
• Support the writing and review of departmental SOPs and Work Instructions within the Cryoport Systems Quality Management System (QMS).
• Liaises with Quality and Supply Chain support staff as necessary.

Commercial Support

• Analyze the clients' needs in terms of feasibility and profitability.
• Design and develop technical and financial solutions in commercial and technical proposals.
• Provision data and technical input to the Business Development team, Proposal Manager and any Commercial Operations personnel to support completion of proposal and technical agreements.
• Monitor and ensure compliance with time and delivery of all contractual commitments as stipulated in client agreements such as MSAs, SOWs and Quality Agreements.
• Ensure customer needs are properly translated into quotations and has the responsibility to monitor and ament the project quote and budget as required.
• Work closely with the Business Development team to gain ove