Sr. Program Manager – Clinic Billing Transformation

Natera, Inc.; Austin (TX); Remote; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Program Manager to spearhead transformative clinic billing projects. This role emphasizes operational excellence and program management, focusing on the transition between billing vendors. Collaborating closely with leadership, you'll ensure project organization and timely progress while adapting to evolving needs. Your strong project management skills and detail-oriented approach will be pivotal in driving this critical initiative forward. Join a forward-thinking team dedicated to enhancing healthcare operations and making a significant impact in the field.

Qualifications

• 5-7+ years of project management experience in healthcare operations or billing.
• Strong knowledge of project management tools and excellent communication skills.

Responsibilities

• Lead project coordination for client billing process transition and vendor implementation.
• Manage project documentation, timelines, and status reports.

Skills

Project Management

Communication Skills

Organizational Skills

Billing Expertise

Adaptability

Self-Starter Attitude

Education

PMP Certification

5-7+ years of Project Management Experience

Tools

Smartsheet

Gantt Charts

Microsoft Visio

PowerPoint

Google Presentations

Job description

Sr. Program Manager – Clinic Billing Transformation

US Remote

About Natera:

Natera is a global leader in cell-free DNA (cfDNA) testing, specializing in oncology, women's health, and organ health. Our mission is to integrate personalized genetic testing and diagnostics into standard healthcare practices, facilitating earlier and more targeted interventions that contribute to longer, healthier lives.

Leveraging a cutting-edge technology platform that combines novel molecular biology techniques with advanced bioinformatics software, Natera can detect down to a single molecule in a blood sample. This technology underpins a range of products, including Panorama, a highly accurate noninvasive prenatal test; Signatera, a tumor-specific assay for individualized cancer care; and Prospera, a test for assessing rejection in kidney transplantation.

Founded in 2004 and headquartered in Austin, Texas, Natera operates CAP-accredited laboratories certified under the Clinical Laboratory Improvement Amendments (CLIA) in both San Carlos, California, and Austin, Texas. We have processed over 10 million tests and have more than 150 medical professionals on staff, providing expert support to help make test results clear and easy to understand.

About the Role:

We’re seeking a dynamic, hands-on Senior Program Manager to support high-impact clinic billing-based process transformation and process improvement projects. This is a critical initiative involving the transition from one billing vendor to another, with a strong focus on program management and operational excellence.

You’ll work closely with leadership, including VPs and Directors, to keep the project organized, on track, and moving forward—allowing the Project Director to focus on strategic direction while you handle the day-to-day coordination. This role requires strong project management skills, a Type-A attention to detail, and an ability to thrive in a fast-paced, evolving environment.

Key Responsibilities:

• Lead day-to-day project coordination for a major client billing process transition and vendor implementation.
• Manage Smartsheets, Gantt charts, and project tracking tools to ensure all tasks and milestones are met.
• Proactively follow up with stakeholders and internal team members to gather updates and ensure accountability.
• Support internal communication, including updates to leadership and stakeholders (VPs and Directors).
• Develop and maintain project documentation, timelines, status reports, and presentations (PowerPoint/Google Presentations).
• Facilitate the operational components of the project—tracking deliverables, resolving bottlenecks, and keeping things on schedule.
• Adapt to changing project needs and support process improvement efforts to make the new vendor solution fit business requirements.
• Organize and structure the project workflow so leadership can focus on high-level decision-making.

What You’ll Bring:

• 5-7+ years of project management and/or program management experience, preferably in healthcare operations, billing, or program launches and large integration initiatives.
• Proven experience managing complex projects in fast-paced environments.
• Strong knowledge of project management tools: Smartsheet (must-have), Gantt charts, Microsoft Visio, flowcharts, etc.
• PMP certification is highly preferred (but not required).
• Exceptional organizational and communication skills—comfortable working with VP-level stakeholders.
• Experience developing presentations and status updates for executive audiences (PowerPoint/Google Presentations proficiency is a must).
• Billing expertise or experience in billing transitions is a plus.
• A proactive, self-starter attitude—ready to hit the ground running midway through a project.
• Resilient, adaptable, and professional—able to take feedback and pivot as needed.
• You are a doer, someone who wants to work and takes pride in keeping things moving forward.