Sr. Program Manager

Staffmark Group; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Paid Time Off

Job summary

Staffmark Group is hiring a Senior Program Manager for its Total Talent Solutions team. The role focuses on leading and overseeing managed staffing programs for clients, maintaining strong client relationships, and driving strategic initiatives to optimize staffing solutions.

The position entails managing P&L and serving as the primary client contact for guidance on market trends and program performance. The ideal candidate will have 4+ years in client management and sales within a services

Qualifications

• Requires 4+ years of client management and sales experience
• Bachelor’s degree in business administration, sales and marketing or related field or equivalent work experience
• Experience supporting managed staffing programs and delivering client value

Responsibilities

• Lead and develop program staff and oversee staffing programs
• Conduct weekly staff meetings to review processes and implement improvements
• Engage in strategic resource planning with Client Management and Total Talent Solutions
• Resolve issues between Client Management, Talent Suppliers and Total Talent Solutions
• Oversee day-to-day program operations and ensure SLA adherence
• Promote Advantage and Client’s Quality Program Agendas
• Provide guidance on market trends, program performance and recommended improvements
• Attend scheduled meetings with Client and Advantage Executive Management
• Serve as liaison among corporate departments and client for delivery and communication
• Manage multiple P&Ls for assigned programs
• Implement and manage client/program specific processes per contract negotiations

Skills

Program management

Client management

P&L management

Strategic planning

Leadership

Communication

Education

Bachelor's degree in business administration/sales/marketing or related field

Job description

We are currently hiring a Senior Program Manager for our Total Talent Solutions team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to lead and oversee managed staffing programs for our clients. This critical role will be responsible for maintaining strong client relationships, driving strategic initiatives, managing P&L, and ensuring the success of onsite program management. It serves as the primary point of contact for clients, providing expert guidance on market trends, program performance, and strategic recommendations to optimize staffing solutions.

Your Day-to-Day Leadership includes Activities such as these:

• Manage, evaluate, and develop program staff.
• Conduct weekly staff meeting to review processes, obtain feedback, and make appropriate operational changes.
• Participate in strategic resource planning and program initiatives with Client Management and Total Talent Solutions.
• Resolve issues between Client Management, Talent Suppliers and their talent, and Total Talent Solutions
• Fulfill day to day program operations staff responsibilities in their absence.
• Actively promote Advantage and Client’s Quality Program Agendas.
• Act as an advisor and partner to the Client regarding market and workforce trends, program enhancements, and other strategic initiatives.
• Attend established standing meetings between Client and Advantage Executive Management.
• Act as a liaison between corporate departments, business unit management, and client for ultimate delivery and communication of corporate services to client.
• Manage multiple P&Ls
• Client/Program specific process implementation, execution and management. These may vary based on client industry, client/program size, program structure and SLAs outlined during contract negotiations.

Competencies we value for this role include:

Ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills within all levels of business lines, strong time management skills, customer-service orientation, proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment. Must also be able to strategically manage accounts with a goal towards continuous improvement, have strong business technical skills, ability to read and understand P&L and deliver strategy to drive revenue and profitability, and have strong presentation skills to respond, develop, and present QBR’s and RFP’s. We also desire a minimum of 4 years’ client Management and sales experience, preferably within a service industry, and with a proven track record as well as Bachelor’s degree in business administration, sales and marketing or related field or equivalent work experience

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment is critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark Group’s Total Talent Solutions and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.