Onsite Supervisor

Staffmark Group; South Brunswick (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Staffmark Group in New Jersey is seeking an Onsite Supervisor to lead a shift for a major client. The role focuses on delivering exceptional service, developing recruiting strategies, and ensuring continuous improvement to meet client quality standards.

You will work with the client team to forecast staffing, run orientations, and perform quality control, while delivering KPI reports and communicating findings for improvement.

Qualifications

• 2+ years of experience managing 100 employees or more in a metric-driven environment.
• Ability to build relationships across all levels and deliver exceptional service.
• Strong communication skills and proficiency with MS Office tools.

Responsibilities

• Build and maintain relationships at all levels of the customer's organization and deliver exceptional service while handling inquiries and ensuring quality.
• Coordinate and forecast staffing requirements with the customer's team.
• Facilitate new hire orientations and pre-training for employees.
• Perform quality control to ensure customer satisfaction across the organization.
• Produce daily, weekly, and monthly KPI reporting and share insights for improvements.

Skills

Objective

Detail-oriented

Continuous improvement

Written and verbal communication

Customer-service oriented

Microsoft Office (Word/Excel)

Organizational skills

Multi-task prioritization

Work under pressure

HR/Business background

Experience managing 100+ employees

Education

HR/Business background

Job description

Job Summary

We are currently hiring an Onsite Supervisor, to support a specific shift or site at one of our largest customers in the area. Our ideal candidate will possess a passion for impacting lives and our community. The Onsite Supervisor plays a critical and strategic role in delivering exceptional service to our client and will ensure that we have effective recruiting strategies, engagement processes, and continuous improvement plans, as well as assuring we meet customer quality standards.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Build and maintain good relationships at all levels of the customer's organization and deliver exceptional service by ensuring by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.
• Work with the customer's team to coordinate and forecast staffing requirements.
• Facilitate new hire orientations and pre-training with employees ensuring they are ready for their assignment.
• Perform quality control functions to ensure the customer is satisfied across all levels of their organization.
• Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.

Competencies

Competencies we value for this role include the ability to be objective, detail-oriented, commitment to continuous improvement, has excellent written and oral communication skills, customer-service oriented, intermediate technology skills including the use of Microsoft Office products (Word and Excel), proven, strong organizational skills, an ability to effectively prioritize in a multi-task environment and work under pressure. We also prefer someone with a background in Human Resources, Business or a related field and at least 2 years of experience managing 100 employees or more in a metric driven environment.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.