Sr. Program Director, Robotics Operations and Client Delivery

Apex Systems; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan with Employer M

Tuition Reimbursement

Vacation and Holiday Pay

Employee Stock Purchase

Job summary

Everforth Apex Systems is seeking a Senior Program Director to lead robotics operations partnerships on-site with multi-site, multi-shift teams. You will own end-to-end program health, client confidence, and operational performance, partnering closely with HR, Legal, and Facilities to ensure disciplined execution and risk management.

The role requires 10+ years in high-velocity operations, strong executive communication, and ability to manage critical escalations and governance across sites in

Qualifications

• Bachelor’s degree in Engineering, Operations, Business Administration, Supply Chain, Robotics, Technology, or a related field, or equivalent practical experience.
• 10+ years of experience leading complex, high-velocity operations, program management, or technical operations.
• Demonstrated end-to-end ownership across multiple sites, shifts, workstreams, and senior stakeholders.

Responsibilities

• Serve as the senior onsite relationship owner across Robotics Operations, Extended Workforce partners, Apex leadership, and cross-functional stakeholders.
• Own the integrated roadmap for scale, site readiness, leadership capacity, operational maturity, tooling, and risk retirement.
• Lead operating reviews, executive updates, escalations, and recovery plans using decision-grade facts and data.
• Align stakeholders and drive accountability across operational priorities, risks, dependencies, and business outcomes.

Skills

Executive communication

Stakeholder management

Conflict navigation

Data-driven problem solving

Risk management

Education

Bachelor’s degree or equivalent in a related field

Tools

Lean Six Sigma

PMP

ITIL

Job description

SENIOR PROGRAM DIRECTOR, ROBOTICS OPERATIONS & CLIENT DELIVERY

WHO WE ARE

Everforth Apex Systems is a leading global technology and digital engineering firm dedicated to helping organizations adapt, innovate, and thrive in a world of constant change. Leveraging deep industry insights and proven expertise, we deliver end-to-end solutions that accelerate time-to-value and realize our clients’ digital visions across commercial and federal sectors.

Our comprehensive solution portfolio spans AI & data, cloud and infrastructure, digital engineering, customer experience, cybersecurity, enterprise platforms, application development, strategy, transformation, and managed services. Powered by proprietary assets, accelerators, and strong alliances with cutting-edge technology partners—including Adobe, AWS, Microsoft, Salesforce, and more,we turn complexity into progress and measurable business outcomes.

With a presence in over 70 markets across North America, Europe, and India, Everforth Apex Systems innovates alongside our customers, building and deploying tailored artificial intelligence solutions to enhance business value and improve customer experiences. As part of the commercial segment of Everforth, we are committed to driving the next wave of global IT services and digital transformation.

JOB DESCRIPTION

The Senior Program Director will serve as the onsite single accountable leader and directly responsible for a high-visibility robotics operations partnership. This leader will own end-to-end program health, client confidence, operating performance, cross-site governance, risk, and leadership accountability across a multi-site, multi-shift contingent workforce operating system.

You will act as the senior onsite relationship owner across Robotics Operations, Extended Workforce partners, Apex leadership, and cross-functional stakeholders. This role is accountable for building a predictable, transparent, fast, and credible operating model that enables strong delivery, disciplined escalation, trusted data, and consistent execution across sites and shifts.

Program Ownership & Client Partnership

• Serve as the senior onsite relationship owner across Robotics Operations, Extended Workforce partners, Apex leadership, and cross-functional stakeholders.
• Own the integrated roadmap for scale, site readiness, leadership capacity, operational maturity, tooling, and risk retirement.
• Lead operating reviews, executive updates, escalations, and recovery plans using decision-grade facts and data.
• Align stakeholders and drive accountability across operational priorities, risks, dependencies, and business outcomes.

Governance, Data Integrity & Operating Rhythm

• Own the program management system, including decision rights, RACIs, action and risk registers, dependencies, escalation thresholds, and closure verification.
• Maintain source-of-truth integrity across staffing, training, quality, downtime, inventory, attendance, incident, operational, and timekeeping data.
• Drive structured problem-solving processes, including fact gathering, containment actions, root cause analysis, countermeasures, and effectiveness verification.
• Establish and maintain operating rhythms, governance forums, and performance management mechanisms that ensure operational discipline and accountability.

Multi-Site Operational Excellence

• Oversee operator performance, quality, training, inventory management, technical uptime, workforce management, reporting, and facility dependencies across multiple sites and shifts.
• Coach site and shift leaders to own daily execution, cross-shift continuity, client communication, and escalation quality.
• Standardize operating expectations, processes, and best practices while enabling practical adaptation to site-specific requirements.
• Monitor performance trends and drive continuous improvement initiatives that enhance operational effectiveness and service delivery.

People, Safety, Security & Risk Management

• Maintain strong partnerships with HR/EI, Legal, EWF, EHS, Facilities, Security/GSOC, and site leadership teams.
• Ensure frontline leaders operate within established authority and governance frameworks.
• Escalate employee relations, medical, protected-class, wage and hour, safety, security, threat, or workplace violence matters through approved channels.
• Coordinate calm, fact-based incident response efforts while preserving evidence, confidentiality, and functional decision rights.
• Promote a culture of safety, compliance, accountability, and risk awareness across all operational environments.

Financial, Contractual & Organizational Leadership

• Partner with engagement teams to manage the operational view of budgets, forecasts, staffing models, resource allocation, and cost-to-serve metrics.
• Ensure delivery aligns with contractual obligations, SOWs, SLAs, KPIs, and change control requirements.
• Evaluate and communicate tradeoffs related to scope, cost, service levels, and operational risk.
• Build and develop a high-accountability leadership bench across site, shift, floor, quality, inventory, technical, workforce, and reporting functions.
• Drive organizational effectiveness through leadership development, succession planning, and operational talent strategy.

JOB REQUIREMENTS

• Bachelor’s degree in Engineering, Operations, Business Administration, Supply Chain, Robotics, Technology, or a related field, or equivalent practical experience.
• 10+ years of experience leading complex, high-velocity operations, program management, or technical operations in technology, robotics, automation, logistics, manufacturing, hardware, or a comparably demanding environment.
• Demonstrated end-to-end ownership across multiple sites, shifts, workstreams, and senior stakeholders, including leadership through senior managers and layered frontline organizations at large scale.
• Strong command of KPIs, dashboards, operating reviews, action/risk management, SOPs, audits, incident escalation, and data-based problem solving.
• Proven ability to convert ambiguous or conflicting operational data into verified facts, decisions, named owners, and measurable countermeasures.
• Experience partnering with HR, Legal, EHS/Safety, Security, Facilities, Finance, Recruiting, Payroll, and client teams in sensitive or high-risk operating contexts.
• Strong financial and contractual judgment, including budgets, forecasts, staffing models, SOW/SLA interpretation, and change governance.
• Exceptional executive communication, conflict navigation, and stakeholder management; able to remain calm, precise, and decisive during critical operations.
• Ability to work primarily onsite across the Bay area and respond through defined escalation paths when leadership is required.

Preferred Qualifications

• Robotics, automation, hardware/software integration, laboratory, manufacturing, fulfillment, or data acquisition operations experience.
• Experience scaling a pilot, opening a site, or stabilizing a program during rapid growth or operating-model change.
• Contingent workforce, vendor-managed operations, workforce compliance, or client-site delivery experience.
• Lean, Six Sigma, PMP, ITIL, or comparable training.
• MBA or advanced degree in engineering, operations, or related fields.

OUR COMPREHENSIVE BENEFITS

• Health, Dental and Vision Insurance
• Health Savings Accounts (HSA) with Employer Contribution
• Flexible Spending Accounts
• Long and Short-Term Disability
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Wellness Incentives
• Vacation and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase
• Training and Advancement opportunities
• Tuition Reimbursement
• Birthdays Off
• Referral Program
• Team Building Events
• Discount Programs

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [e-mail].