Sr. Product Support Specialist

Government Employees Health Association, Inc.; United States; Remote; USD 92,000 - 116,000; Full time

Benefits offered by this job

Health/Vision/Dental benefits from day

401(k) company match

Paid Time Off

Tuition Assistance Program

Job summary

Government Employees Health Association, Inc. (G.E.H.A) seeks a Sr Product Specialist to drive product development and enhancements. You will manage timelines, coordinate cross‑department collaboration, and ensure timely delivery of materials for leadership decision-making.

Strong attention to detail, communication, and planning in a fast-paced setting are essential. You will partner with Actuary, Marketing, Customer Experience, Networks, Vendors, and other teams to collect data, prepare

Qualifications

• Bachelor’s degree or equivalent in business, CS, engineering, or related field.
• 5+ years of experience in project or product support or related field, preferably in healthcare.
• Experience working with confidential information and high responsibility roles.

Responsibilities

• Coordinate timelines, deliverables, and dependencies for multiple product initiatives.
• Partner with internal teams to collect and organize data supporting benefit design and product updates.
• Prepare and maintain product documentation and team resources (SharePoint) for organized access.
• Conduct quality assurance reviews for product materials and filings to ensure accuracy and brand consistency.
• Develop polished PowerPoint presentations and written materials for leadership and board meetings.
• Synthesize data and insights into concise summaries for decision-making.
• Provide confidential support to Product leadership, including meeting prep and follow-up.
• Communicate with cross-functional partners to align initiatives and streamline workflows.

Skills

Project coordination

Cross-functional collaboration

Data organization

Executive communication

Presentation skills

Confidentiality

Attention to detail

Stakeholder engagement

Problem solving

Education

Bachelor’s degree in business/CS/engineering

Tools

Smartsheet

Asana

SharePoint

Microsoft PowerPoint

Job description

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.

G.E.H.A has one mission: To empower federal workers to be healthy and well.

The Sr Product Specialist plays an essential role in the successful execution of G.E.H.A's product development and enhancement initiatives. This position manages project timelines, facilitates cross-departmental collaboration, and ensures the accurate and timely delivery of materials that support decision-making at the leadership level This individual will demonstrate strong critical thinking, attention to detail, and communication skills. The ideal candidate thrives in a fast-paced, collaborative environment and enjoys blending project coordination, data organization, and presentation support to help drive product excellence.

SKILLS

• Coordinate and track timelines, deliverables, and dependencies for multiple product initiatives, and assist in the coordination and testing of new and existing projects to ensure accurate implementation.
• Partner with internal teams (Actuary, Marketing, Customer Experience, Networks, Vendors, etc.) to collect and organize data that supports benefit design and product updates.
• Prepare and maintain product documentation, process materials, and the team’s shared resource site (SharePoint) to ensure organized and accessible program information.
• Conduct quality assurance reviews for product materials, OPM filings, and internal/external member-facing communications to ensure accuracy, clarity, and brand consistency.
• Develop polished PowerPoint presentations and written materials for leadership and board-level meetings.
• Synthesize data and insights into concise summaries and recommendations for decision-making.
• Provide high-level, confidential support to Product leadership, including meeting preparation, coordination, and timely follow-up.
• Communicate effectively with cross-functional partners to ensure alignment and progress on initiatives and identify opportunities to streamline processes and improve workflow efficiency.

Knowledge, Skills, and Abilities

• Bachelor’s degree in business administration, computer science, engineering, or closely related field
• 5+ years of experience in project or product support or a related field, preferably in healthcare
• Direct experience performing work of a highly responsible and confidential nature; or any combination of education and experience providing the types and levels of knowledge, skills, and abilities required by the job.
• Expert-level proficiency in Microsoft Windows and advanced features of Microsoft Word, Excel, and PowerPoint.
• Demonstrated advanced skills in presenting information clearly and effectively in one-on-one and small-group settings to executives or board members.
• Proven ability to write reports, business correspondence, and procedure manuals.
• Proven ability to manage multiple priorities and projects simultaneously.
• Strong critical thinking and problem-solving skills.
• Excellent communication skills, with the ability to engage effectively with both technical teams and business stakeholders.
• Demonstrated professionalism, discretion, and ability to maintain confidentiality.

Preferred Qualifications

• Experience within health insurance, healthcare administration, or product development environments.
• Familiarity with project management or workflow tools (Smartsheet, Asana, or similar).

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The target hiring range for this position is $91,632 - $115,920 USD. At G.E.H.A, the current maximum salary for this role is $129,168 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees.

G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.