Sr. Product Specialist

Bank of America; Boston (MA); On-site; USD 78,000 - 117,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a Senior Product Specialist to drive customer‑centric innovation across the Product Innovation Team in Boston. You’ll lead end‑to‑end initiatives from insight to scaled solutions, partnering with lines of business to build differentiated products and experiences for retail and wealth segments.

The role requires a Bachelor’s degree (or 1+ year relevant experience) and 3–6 years in financial services or consulting, with strong communication, collaboration, and analytical

Qualifications

• Bachelor’s Degree or minimum of one year of relevant experience.
• 3–6 years delivering results in financial services, fintech or management consulting.
• Outstanding communication and presentation skills (verbal and written).
• Strong collaboration across functions and management levels.

Responsibilities

• Own day-to-day delivery of customer-centric innovation initiatives across workstreams.
• Partner with lines of business to develop innovative products, features, and marketing approaches.
• Use customer and competitive insights to ideate and prioritize opportunities.
• Coordinate across stakeholders to explore, prioritize, and advance opportunities.
• Formalize ideas into profitable value propositions and develop go-to-market strategies.
• Design and run tests to measure customer demand across environments.
• Evolve into a senior end-to-end ownership role as experience grows.

Skills

Attention to Detail

Collaboration

Oral Communications

Problem Solving

Process Management

Business Analytics

Continuous Improvement

Product Management

Quality Assurance

Written Communications

Critical Thinking

Data Governance

Influence

Reporting

Strategic Thinking

Education

Bachelor’s Degree

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Gather market information & perform product analyses on assigned products, manage product profitability & monitor financial performance. Assists with development, execution, and tracking of product campaigns by collecting, analyzing, and reporting on data. Competencies required include market analysis/research focus, in-depth knowledge of products, a Bachelor degree, & 1-3 years related experience.

The Product Innovation Team exists to invent what’s next in banking. We imagine, create, and build the products and experiences that meet our clients’ emerging financial needs, turning insight and ideas into real solutions that drive meaningful growth in revenue and customer engagement across the bank’s Retail, Preferred, Business, and Wealth segments.
We work at the intersection of customer needs, emerging technology, and market opportunity, using deep customer insight and competitive intelligence to find the problems worth solving, then designing and delivering the solutions that solve them.

This Senior Product Specialist role reports to the Head of Product Innovation and helps lead new ideas across the full arc of innovation – from insight and ideation, through solution design and delivery, to a fully formed product that’s been tested in the real world and is ready to scale. Our Product Specialists own day-to-day execution of both flash assessments and major, multi-year initiatives.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Responsibilities:

• Own the day-to-day delivery of customer-centric innovation initiatives, driving work forward across workstreams and supporting our largest, most complex efforts to keep them on schedule and on quality.
• Partner with lines of business to develop innovative products and features, marketing approaches, and digital experience enhancements for target segments.
• Leverage customer and competitive insights as inputs to ideation and solution-design workshops to organize, size, and prioritize opportunities aligned to segments and audiences.
• Facilitate collaboration and coordination across diverse stakeholders to explore, prioritize, and advance opportunities.
• Formalize ideas and service concepts into compelling, profitable, and differentiated value propositions – scoping, measuring benefits and value for customers, completing competitive benchmarking, building the strategic rationale, and developing a go-to-market strategy.
• Measure customer demand and better understand current and emerging client needs by designing and executing tests that deliver learnings and results across various environments.
• Help identify and action ways to improve our approach to innovation and build a more robust, intuitive, and connected innovation ecosystem.
• Increasingly operate as a subject-matter resource on innovation, stepping into more senior end-to-end ownership as experience grows.

Required Qualifications:

• Bachelor’s Degree or minimum of one year of relevant experience
• 3-6 years delivering results in financial services, fintech or management consulting, with a proven track record of independently owning and delivering complex workstreams end-to-end.
• Outstanding communication and presentation skills (verbal and written); able to concisely summarize key observations, clearly articulate considerations, and propose solutions and next steps.
• Strong ability to collaborate and engage across functions and business lines and build strong working relationships with business partners at all levels of management – someone others want to work with.
• Exhibits a strong drive for results and success, a sense of urgency to achieve outcomes, and routinely exceed expectations.
• Strong passion for technology, industry awareness, and the ability to think big and imagine products and features that help consumers in their everyday digital financial lives.
• Experience leading ideation and innovation processes or working sessions strongly preferred.

Skills:

• Attention to Detail
• Collaboration
• Oral Communications
• Problem Solving
• Process Management
• Business Analytics
• Continuous Improvement
• Product Management
• Quality Assurance
• Written Communications
• Critical Thinking
• Data Governance
• Influence
• Reporting
• Strategic Thinking

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$78,400.00 - $117,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.