Sr. Product Manager - Technical, Amazon Customer Service

Amazon; Seattle (WA); On-site; USD 136,000 - 236,000; Full time

Job summary

Join a forward-thinking company as a Senior Product Manager - Technical, where you will drive product metrics and lead cross-functional teams to enhance customer experiences. In this dynamic role, you will gather requirements, prioritize features, and ensure high-quality product delivery. Collaborate with diverse teams in an agile environment to innovate and improve processes. If you're passionate about making a global impact and thrive in a fast-paced setting, this is the perfect opportunity for you to shine and contribute to meaningful projects.

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Qualifications

• 5+ years of technical product or program management experience.
• Experience managing technical products or online services.

Responsibilities

• Lead requirements gathering and prioritization of feature development.
• Monitor project execution and provide updates to stakeholders.

Skills

Technical Product Management

Roadmap Strategy

Product Delivery

Analytical Tools (Tableau, Qlikview, QuickSight)

Education

Bachelor's Degree

Quantitative/Technical Field Degree

Tools

Tableau

Qlikview

QuickSight

Job description

DESCRIPTION

The Amazon Customer Service (CS) Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer experiences by remediating issues in real-time, reducing defective products and purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology and services used by multiple Amazon groups that allow us to rapidly remediate customer issues in real-time and post contact identify defects to resolve the issues across Amazon. To expand and innovate on this vision, WWDE is seeking a passionate, customer obsessed, Sr. Product Manager - Technical (PMT).

Key job responsibilities
As a Sr. Product Manager - Technical, you will lead requirements gathering, prioritization of feature development, and own driving the product metrics. You will partner with WWDE program managers, various business teams, and our data and research science team to identify, surface, and drive improvements.

Product management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. You will work closely with business teams, leaders, engineering teams, and scientists and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance.

A day in the life
The ideal candidate will be able to dive deep and apply principles and products that will form an exciting roadmap.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

- Bachelor's degree
- 5+ years of technical product or program management experience
- 3+ years of end to end product delivery experience
- Experience owning/driving roadmap strategy and definition
- Experience owning feature delivery and tradeoffs of a product
- Experience managing technical products or online services

PREFERRED QUALIFICATIONS

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience working across functional teams and senior stakeholders.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.