Sr. Product Manager, Middle Mile & Fulfillment: Impact

Amazon Inc.; Austin (TX); On-site; USD 136,000 - 184,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC is seeking a Senior Product Manager for Middle Mile & Fulfillment in Austin, TX. You will own the end-to-end customer experience across the Middle Mile network, identifying high-impact gaps and driving initiatives from discovery through launch.

You will build relationships with operational and technical partners, author PRDs, and define product requirements while shaping the KPI framework at scale.

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.
• Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication.

Responsibilities

• Own the end-to-end customer experience across the Middle Mile network.
• Develop deep expertise in processes, defect taxonomy, and the telemetry that makes performance visible.
• Identify the highest-impact customer experience gaps in Middle Mile & Fulfillment through data analysis.
• Ruthlessly prioritize based on CPU contribution, customer impact, and operational feasibility.
• Author PRDs and define product and business requirements.
• Own the relationship with upstream partners (Middle Mile Tech, First Mile) and downstream partners (Last Mile Tech, ShipTech, Geospatial, Product Experience, Program teams across CXI/DXI, CXI Tech).
• Drive initiatives from problem definition through launch: align stakeholders, unblock dependencies, resolve ambiguity, and hold partners accountable to milestones without direct authority.
• Identify gaps in existing Middle Mile measurement.
• Create new KPIs and metrics where no adequate measure exists.
• Partner with BIEs and analytics teams to build the dashboards and telemetry that make defects visible before customers feel them.
• Own the weekly, monthly, and quarterly business review cadence for your portfolio; interpret trends, present findings, and arrive with a clear recommendation on resource allocation and prioritization.
• Contribute directly to CPU reduction as it scales to an S-Team-level goal.
• Establish frameworks that help operational and technical partners balance risk against efficiency.

Job description

Amazon.com Services LLC is seeking a Senior Product Manager for Middle Mile & Fulfillment in Austin, TX. You will own the end-to-end customer experience across the Middle Mile network, identifying high-impact gaps and driving initiatives from discovery through launch.

You will build relationships with operational and technical partners, author PRDs, and define product requirements while shaping the KPI framework at scale.