Senior PM, Middle Mile & Fulfillment — KPI-Driven Impact

Amazon Inc.; Seattle (WA); On-site; USD 136,000 - 184,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Seattle is seeking a Senior Product Manager for Middle Mile & Fulfillment to own the end-to-end customer experience across the Middle Mile network. You will build partnerships, define PRDs, identify defect gaps, create KPIs, and drive initiatives from discovery through launch, balancing customer impact with operational feasibility.

You will contribute to CPU reduction and help shape the KPI framework, working with diverse teams to ensure seamless delivery and

Qualifications

• 5+ years of product or program management experience.
• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.
• Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication.

Responsibilities

• Own the end-to-end customer experience across the Middle Mile network.
• Develop deep expertise in processes, defect taxonomy, and the telemetry that makes performance visible.
• Identify the highest-impact customer experience gaps in Middle Mile & Fulfillment through data analysis.
• Ruthlessly prioritize based on CPU contribution, customer impact, and operational feasibility.
• Author PRDs and define product and business requirements.
• Own the relationship with upstream partners and downstream partners and cross-functional teams.
• Drive initiatives from problem definition through launch: align stakeholders, unblock dependencies, resolve ambiguity, and hold partners accountable to milestones without direct authority.
• Identify gaps in existing Middle Mile measurement and create new KPIs and metrics.
• Partner with BIEs and analytics teams to build dashboards and telemetry that make defects visible.
• Own the weekly, monthly, and quarterly business review cadence for your portfolio; interpret trends, present findings, and advise on resource allocation.
• Contribute directly to CPU reduction as it scales to an S-Team-level goal.
• Establish frameworks that help partners balance risk and efficiency.

Skills

Product management

Roadmap strategy

End-to-end delivery

Data-driven decision making

Written communication

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Seattle is seeking a Senior Product Manager for Middle Mile & Fulfillment to own the end-to-end customer experience across the Middle Mile network. You will build partnerships, define PRDs, identify defect gaps, create KPIs, and drive initiatives from discovery through launch, balancing customer impact with operational feasibility.

You will contribute to CPU reduction and help shape the KPI framework, working with diverse teams to ensure seamless delivery and