Sr. Product Manager, Falcon Complete (Remote)

CrowdStrike Inc.; Texas; Remote; USD 125,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity awards

Generous vacation

Professional development

Employee networks

Vibrant office culture

Job summary

CrowdStrike, Inc. is seeking a Senior Product Manager to drive internal platform strategy for Falcon Complete operations.

You will own AI-native investigation tooling, ticketing and case management across a 24/7 SOC environment, partnering with engineers and operations leaders to ship scalable tooling that improves detection speed and analyst quality. You will balance urgency with a durable roadmap, collaborating with security professionals and product managers to align on priorities and

Qualifications

• 5+ years of product management experience in security operations or MDR/SOC tooling.
• Experience working with internal stakeholders to define and prioritize a roadmap.
• Familiarity with case management platforms and workflow automation is a plus.

Responsibilities

• Partner with Falcon Complete leaders and analysts to translate workflows into requirements.
• Prioritize, build, and ship features to improve detection triage, case workflows, and reporting.
• Define metrics showing impact on analyst productivity and customer outcomes.
• Engage with internal stakeholders to gather feedback on releases and future direction.

Skills

Product management

Security operations

Stakeholder alignment

Case management systems

AI/ML tooling awareness

Tools

Ticketing systems

Case management platforms

Workflow automation tools

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. The future of cybersecurity starts with you.

We're seeking an experienced, technical Senior Product Manager to drive the product strategy and roadmap for the internal platforms that power Falcon Complete's operations — including our AI-native investigation and triage tooling, customer ticketing and case management systems, and the analyst workbench used to detect, investigate, and respond to threats at scale.

This is an internal-facing, operations-focused Product Management role. You will be the product voice of the SOC, Falcon Complete analyst and customer excellence teams, translating their workflow needs into a roadmap that improves detection & response speed, investigation quality, analyst efficiency, and customer outcomes. Here, your customers are the analysts, engineers, and operational leaders who deliver the service. You will work closely with engineering, data science, Falcon Complete operations leadership, analysts, security advisors, and other product managers across the platform to define and deliver tooling that scales MDR operations without sacrificing quality. The successful candidate will be comfortable balancing the urgency of a 24/7 security operations environment with the discipline of a durable product roadmap, and will know when to drive decisions independently versus when to loop in senior stakeholders for alignment.

Responsibilities

• Partner closely with Falcon Complete operations leaders and analysts to deeply understand their day-to-day workflows, pain points, and unmet needs, and translate them into clear product requirements
• Partner with engineering to prioritize, build, and ship features that improve detection triage, case workflows, operational reporting, and customer experiences
• Define and track metrics that demonstrate the impact of tooling improvements on analyst productivity, response time, and customer outcomes
• Engage with Falcon Complete operations, support, and other internal stakeholders to gather feedback on recent releases and shape future direction

Qualifications

• 5+ years of product management experience, ideally with exposure to security operations, MDR/SOC tooling, case management systems, or other internal/operational platforms
• ~ Strong understanding of security operations workflows, detection triage, investigation, and incident response, and what makes tooling effective for analysts working at scale
• ~ Experience partnering with internal, operationally-focused stakeholders (as opposed to purely external customers) to define and prioritize a roadmap
• ~ Track record of planning short- and long-term technology direction in a collaborative fashion, gaining consensus and buy-in from key stakeholders
• ~ Bonus Points:
• Experience building or managing internal tools, case management platforms, or workflow automation products
• Familiarity with AI/ML-driven triage, detection, or investigation assistance tooling
• Experience with ticketing systems and case management platforms used in security operations

#LI-Remote

Benefits

• Market leader in compensation and equity awards
• Competitive vacation and holidays for recharge
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities

EEO & Diversity

We support veterans and individuals with disabilities through our affirmative action program.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. S. candidates is $125,000 - $180,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.