Sr. Product Manager

Route; United States; Hybrid; USD 217,000 - 256,000; Full time

Benefits offered by this job

Remote or hybrid work arrangements

Unlimited PTO

401(k) matching

Growth opportunities

Learning & development

DEI programs & events

Job summary

Route is seeking a Sr. Product Manager to lead the Checkout product, owning strategy, performance, and evolution of a core consumer experience. You will drive business metrics like checkout conversion and take rate while shaping how merchants and consumers engage with Route at scale.

You will collaborate across Engineering, Analytics, Design, Sales, Marketing, and Leadership to deliver impactful product improvements and build deep expertise in Route’s ecommerce ecosystem.

Qualifications

• 5+ years of product management experience in B2B SaaS, ecommerce, checkout, or post-purchase platforms.
• Proven ownership of revenue-driving surfaces and metrics such as conversion rate and take rate.
• Deep understanding of Shopify ecosystem, including checkout extensibility and merchant customization.
• Experience building and scaling checkout or post-purchase experiences in ecommerce ecosystems.
• Strong technical fluency with APIs, rules engines, webhooks, and platform integrations.
• Demonstrated experimentation mindset with designing, analyzing, and scaling A/B tests.
• Comfortable using SQL, analytics platforms, and BI tooling to evaluate performance.
• Strong communication and stakeholder management to influence technical and non-technical audiences.
• Ability to operate with ownership, move quickly in ambiguity, and make trade-offs under pressure.
• Experience with checkout ecosystems like Affirm, Klarna, Sezzle, etc., is highly preferred.

Responsibilities

• Drive the vision, strategy, and execution for Route’s consumer checkout experience, owning the product roadmap end-to-end.
• Own and clarify key business metrics such as take rate, conversion rate, contribution margin, and checkout performance.
• Lead experimentation cadence with hypotheses, test prioritization, design reviews, and leadership briefings.
• Partner with enterprise merchants to understand integration needs and pain points for checkout at scale.
• Make trade-off decisions across revenue initiatives, merchant requests, and platform investments.
• Collaborate with Engineering, Analytics, Design, Sales, Marketing, and Leadership to launch improvements.
• Develop deep expertise in Route’s checkout and ecommerce ecosystem; advocate for shoppers and merchants.
• Write clear product requirements, rollout plans, and documentation for technical and non-technical audiences.
• Operate with ownership and urgency, navigate ambiguity, and align stakeholders with varied perspectives.
• Translate merchant feedback and data into strategic roadmap decisions balancing short-term and long-term goals.

Skills

Product management

Revenue metrics

Shopify ecosystem

Checkout/post-purchase experience

APIs & integrations

A/B testing

SQL

Communication

Ownership under pressure

Ecommerce platforms

Job description

Route

Buying stuff online can get messy once you hit that “order” button. Managing dozens of carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created Route—to make the post‑purchase experience for consumers and the brands you love as seamless as possible.

Route is on a mission to connect the world’s commerce. Through our network of over 5 million Route App users and 15,000 merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place—connecting the world’s coolest direct‑to‑consumer brands to happy, repeat customers.

Since Route launched in 2018, we’ve been building innovative products that empower our customers while fostering a people‑first, values‑driven culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.

The team

The Route Product team plays a pivotal role at Route, creating the strategy and roadmaps that empower our Engineering teams to build innovative products for our merchants and consumers. Each product manager collaborates closely with partners across the business, allowing this team to continually dive deep into the data, feedback, and technology that drives our product suite at Route.

The opportunity

Route is looking for a Sr. Product Manager to lead Route’s Checkout product, owning the strategy, performance, and evolution of one of the company’s most critical consumer‑facing experiences. You will be responsible for driving key business metrics—including checkout conversion and take rate—while shaping how merchants and consumers engage with the Route platform at scale.

What You’ll Do

• Drive the vision, strategy, and execution for Route’s consumer checkout experience, owning the product roadmap end‑to‑end
• Own and provide clarity around key business and product performance metrics, including take rate, conversion rate, contribution margin, and overall checkout performance
• Lead a high‑quality experimentation cadence by developing hypotheses, prioritizing tests, reviewing experiment design, and presenting learnings and recommendations to leadership
• Partner directly with enterprise merchants to understand integration needs, customer pain points, and opportunities to improve the checkout experience at scale
• Make thoughtful trade‑off decisions across revenue‑generating initiatives, merchant requests, platform investments, and long‑term product scalability
• Collaborate cross‑functionally with Engineering, Analytics, Design, Sales, Marketing, and Executive leadership to prioritize and launch impactful product improvements
• Develop deep expertise in Route’s checkout and ecommerce ecosystem, continuously auditing the experience and advocating for both shoppers and merchants
• Write clear product requirements, rollout strategies, and documentation for both technical and non‑technical audiences
• Operate with high ownership and urgency, navigating ambiguity, making decisions under pressure, and driving alignment across stakeholders with differing perspectives
• Translate merchant feedback, customer insights, and data into strategic roadmap decisions while balancing short‑term opportunities with long‑term product vision

Qualifications

• 5+ years of product management experience within B2B SaaS, ecommerce, payments, checkout, or post‑purchase platforms
• Proven ownership of revenue‑driving product surfaces and key metrics such as conversion rate, take rate, AOV, attach rate, or checkout funnel performance
• Deep understanding of Shopify’s ecosystem, including checkout extensibility, Checkout Functions, app architecture, and merchant customization capabilities
• Experience building and scaling checkout, upsell, or post‑purchase experiences within Shopify or adjacent ecommerce ecosystems
• Strong technical fluency with APIs, rules engines, webhooks, platform integrations, and complex system trade‑offs
• Demonstrated experimentation mindset with experience designing, analyzing, and scaling A/B testing programs tied to business outcomes
• Comfortable using SQL, analytics platforms, and BI tooling to evaluate performance and inform product decisions
• Strong communication and stakeholder management skills with the ability to influence both technical and non‑technical audiences
• Ability to operate with high ownership, move quickly in ambiguous environments, and make thoughtful trade‑off decisions under pressure
• Experience with checkout or post‑purchase ecosystems such as Affirm, Klarna, Sezzle, Rebuy, Aftersell, Loop, or similar platforms is highly preferred

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401(k) matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role:
Nationwide $217,000 – $230,000
Los Angeles / Orange County $232,000 – $246,000
New York City $239,000 – $253,000
San Francisco Bay Area $242,000 – $256,000

The cash compensation above includes base salary and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job‑related reasons.